IT Specialist

Petfolk

IT Specialist maintaining technology infrastructure and user access for Petfolk’s connected veterinary-care operations. Providing remote support while visiting Charlotte-area clinics and headquarters as needed.

Posted 8/6/2026full-timeCharlotte • North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in managing user accounts, diagnosing hardware and software issues, and providing first-level IT support. Familiar with access management, ticket resolution systems, and maintaining IT infrastructure while ensuring compliance with security protocols.

Highest-signal resume keywords

User Account ManagementIT Support Ticket ResolutionAccess ManagementGoogle WorkspaceJIRA (Atlassian)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic IT Systems KnowledgeNetwork TroubleshootingSoftware ConfigurationCybersecurity ProtocolsPerformance Monitoring

Soft Skills

Problem-Solving SkillsAttention to DetailCommunication SkillsInterpersonal SkillsTeam Collaboration

Tools & Technologies

Ticket Resolution SystemsIT Infrastructure ManagementSupport System Enhancements

Industry Keywords

Information Technology DegreeComputer Science DegreeCompliance with IT Policies

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Manage user accounts, including setting up, modifying, and deactivating accounts according to company policy and security guidelines
Diagnose and resolve basic hardware and software issues, providing first-level support
Handle and resolve IT support tickets, prioritizing by urgency and impact and escalating complex issues
Conduct routine checks on computer systems and networks for performance and security
Assist with setting up systems and configuring hardware and software
Maintain records of user access changes, IT issues, and resolutions
Learn new technologies and IT procedures, especially access management and support ticket systems
Collaborate with the IT team to ensure seamless user access and effective issue resolution
Support IT projects involving access management and support system enhancements
Maintain, support, and optimize IT infrastructure and day-to-day technology operations
Assist with implementing new technologies, maintaining cybersecurity protocols, and ensuring compliance with IT policies
Travel to headquarters and pet care centers as needed to familiarize yourself with projects and ensure timelines are met

Requirements

What you’ll need

Basic knowledge of IT systems, networks, and software
Keen interest in access management
Strong problem-solving skills and attention to detail
Good communication and interpersonal skills
Ability to work effectively in a team
Familiarity with ticket resolution systems and processes is a plus
Google Workspace
JIRA (Atlassian)
Degree in Information Technology, Computer Science, or a related field, or equivalent experience
Must live in the Charlotte, NC area
Dedicated workspace with reliable internet access
Ability to remain stationary for extended periods while using a computer
Ability to travel up to 10% to headquarters and pet care centers
Availability to work Friday-Tuesday, 8am-5pm EST

Benefits

Comp & perks

100% remote work arrangement
Dedicated workspace with reliable internet access
Minimal travel, up to 10%, to headquarters and pet care centers
Friday-Tuesday schedule with Wednesday and Thursday off
8am to 5pm EST schedule