Customer Relationship Manager

Peter Park

Customer Relationship Manager ensuring seamless client experience for B2B partners in Switzerland. Supporting onboarding and liaising with internal teams for product adoption.

Posted 4/15/2026full-timeRemote • 🇨🇭 SwitzerlandJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

You proactively develop and retain our B2B clients throughout Switzerland.
You support new clients during the implementation phase to ensure optimal adoption of our product.
You act as the liaison between our Swiss clients and our internal departments (Tech, Product, and Sales).
You meet clients on-site across Switzerland.
You collect valuable field feedback to help us adapt our product to local specificities (integrations, pricing, etc.).

Requirements

What you’ll need

You hold a commercial or technical education (CFC - Federal VET Certificate) or an equivalent university degree.
You have at least 2 years of experience in Customer Success, Key Account Management, or project management (ideally in the SaaS or mobility sector).
You are fluent in Swiss German or French (C2 level).
You can communicate confidently in the second language (C1 level).
Proficiency in Italian is a strong advantage.
You combine excellent data analysis skills with strong emotional intelligence.
Entrepreneurial spirit, pragmatism, and reliability are your guiding principles.
You are solution-oriented and possess strong drive.

Benefits

Comp & perks

100% remote work (within Switzerland)
28 days of vacation
Access to corporate benefits
Opportunities for ongoing training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessKey Account ManagementProject ManagementData AnalysisSaaSMobility Sector

Soft Skills

Emotional IntelligenceEntrepreneurial SpiritPragmatismReliabilitySolution-orientedStrong Drive

Certifications

CFC - Federal VET CertificateUniversity Degree