Senior Technical Writer
Petal
full-time
Posted on:
Location Type: Remote
Location: Canada
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Job Level
About the role
- Produce and maintain high-quality documentation for software products
- Perform peer reviews and provide higher-level editorial guidance
- Leverage analytics and AI tools to improve content quality and to improve efficiency
- Facilitate user-feedback cycles and documentation quality audits to address knowledge gaps
- Collaborate closely with the product delivery teams and the UX team to document complex concepts
- Apply UX writing best practices to make user interactions clear, intuitive, and easy
- Influence and improve product usability through UX writing
- Demonstrate a clear understanding of localization practices
- Contribute to team processes to boost productivity and quality.
Requirements
- 7+ years of experience as a senior technical writer in software
- A university degree in English, translation, journalism, communications, or a related field, or equivalent experience
- Experience in an Agile software environment
- Experience writing API documentation
- Impeccable English writing skills with a focus on lean writing
- Strong technical understanding and the ability to quickly analyze and grasp complex concepts and to translate these concepts into meaningful documentation
- Experience with information architecture and organizing documentation into business workflows
- Proven UX writing experience and deep understanding of UX workflows
- Experience with localization best practices and workflows
- Ability to manage multiple projects simultaneously while meeting deadlines
- Familiarity with AI tools for content analysis and optimization
- Strong problem-solving skills
- Knowledge of the following tools: Zendesk; Crowdin; Figma; Jira
- Experience in the software medical industry or any other regulated industries (an asset)
- Experience with Zendesk analytics and support processes (an asset)
- Since you'll be regularly creating documentation for English-speaking users located outside of Quebec, proficiency in French (spoken, written, and read) is an asset.
Benefits
- Recurring hybrid work allowance
- Compensation that recognizes your contribution
- 4 to 6 weeks of paid vacation per year
- 5 paid personal days per year
- A group RRSP / DPSP plan with employer contribution
- A complete group insurance plan, from day 1
- An annual wellness allowance
- Access to the Lumino Health™ telehealth application
- Flexible work hours and more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical writingAPI documentationinformation architectureUX writinglocalization practicescontent analysiscontent optimizationlean writingAgile methodologyproblem-solving
Soft Skills
collaborationcommunicationproject managementanalytical skillsattention to detaileditorial guidanceuser feedback facilitationproduct usability influencetime managementadaptability