Product Operations

• Define and govern Petal’s portfolio of product and service offerings, ensuring clarity, structure, and consistency across the organization.
• Maintain offering frameworks, configuration rules, and lifecycle visibility to support strategic and operational decision-making.
• Partner with Product, Finance, and Marketing to develop and evolve pricing, packaging, and monetization frameworks that align with market needs and strategic growth objectives.
• Provide portfolio insights and reporting to support prioritization, investment planning, and roadmap alignment.
• Lead the end-to-end internal readiness process for product launches, ensuring smooth coordination between Product, Engineering, Customer Success, Support, and Marketing.
• Oversee release management, including the planning, communication, and tracking of product updates and new feature rollouts.
• Develop governance standards, readiness checklists, and performance metrics to ensure launch consistency and accountability.
• Conduct post-launch reviews to measure adoption and incorporate feedback into continuous improvement cycles.
• Drive operational alignment and execution across major product initiatives, ensuring goals, dependencies, and deliverables are clearly defined and tracked.
• Establish consistent planning, reporting, and communication frameworks that improve visibility, accountability, and strategic alignment.
• Partner with Product and Engineering leaders to align strategic roadmaps with organizational capacity and financial objectives.
• Champion process optimization and continuous improvement across the product lifecycle to enhance efficiency and predictability.
• Oversee the creation and governance of internal and external product content, ensuring internal teams have access to reliable, up-to-date product information.
• Ensure Petal’s products comply with all relevant privacy, data protection, accessibility, and healthcare regulations.

Vice President of Product Operations

Product Operations Specialist

Product Operations Manager