Product Operations Manager
Luxury Presence
Vice President of Product Operations
Petal
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteJob Level
SeniorLead
About the role
- Define and govern Petal’s portfolio of product and service offerings, ensuring clarity, structure, and consistency across the organization.
- Maintain offering frameworks, configuration rules, and lifecycle visibility to support strategic and operational decision-making.
- Partner with Product, Finance, and Marketing to develop and evolve pricing, packaging, and monetization frameworks that align with market needs and strategic growth objectives.
- Provide portfolio insights and reporting to support prioritization, investment planning, and roadmap alignment.
- Lead the end-to-end internal readiness process for product launches, ensuring smooth coordination between Product, Engineering, Customer Success, Support, and Marketing.
- Oversee release management, including the planning, communication, and tracking of product updates and new feature rollouts.
- Develop governance standards, readiness checklists, and performance metrics to ensure launch consistency and accountability.
- Conduct post-launch reviews to measure adoption and incorporate feedback into continuous improvement cycles.
- Drive operational alignment and execution across major product initiatives, ensuring goals, dependencies, and deliverables are clearly defined and tracked.
- Establish consistent planning, reporting, and communication frameworks that improve visibility, accountability, and strategic alignment.
- Partner with Product and Engineering leaders to align strategic roadmaps with organizational capacity and financial objectives.
- Champion process optimization and continuous improvement across the product lifecycle to enhance efficiency and predictability.
- Oversee the creation and governance of internal and external product content, ensuring internal teams have access to reliable, up-to-date product information.
- Ensure Petal’s products comply with all relevant privacy, data protection, accessibility, and healthcare regulations.
Requirements
- 15+ years of progressive experience in Product Operations, Program Management, or related leadership roles within a SaaS or technology organization.
- Proven success leading cross-functional operational frameworks in multi-product environments.
- Deep understanding of product monetization, lifecycle management, and release operations at scale.
- Experience in compliance-sensitive or regulated industries (health tech, fintech, or equivalent) is an asset.
- Strong leadership, communication, and stakeholder management skills.
- Strategic thinker with the ability to balance structure, agility, and impact.
Benefits
- Petal offers an opportunity to make a tangible impact on Canada’s healthcare landscape while leading within a dynamic, high-growth technology company.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product operationsprogram managementproduct monetizationlifecycle managementrelease operationsgovernance standardsperformance metricsprocess optimizationcontinuous improvementcross-functional frameworks
Soft skills
leadershipcommunicationstakeholder managementstrategic thinkingagilityimpact balancingcoordinationaccountabilityvisibility improvementdecision-making