Manager, Customer Accounts – Pet Specialty

Pet-Ag, Inc.

Manager Customer Accounts tasked with driving revenue and client engagement strategies at PetAg, Inc. Collaborating across channels to enhance customer offerings and support growth.

Posted 6/15/2026full-timeRemote • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $92,700 - $139,050 per yearWebsite

About the role

Key responsibilities & impact

Achieve or exceed sales targets across assigned product lines by growing and expanding the existing customer base within designated channels.
Serve as a technical expert by providing advanced product knowledge and problem-solving support to customers, ensuring effective use and application of products while maintaining current, in-depth expertise across all product lines.
Develop and execute channel-specific selling strategies that drive sustainable top-line revenue growth across assigned customer landscape.
Provide actionable market insights to Sales and Marketing teams regarding competitive activity, customer trends, and evolving market conditions.
Develop and deliver advanced go-to-market plans that demonstrate strong business acumen and the ability to influence and align stakeholders across the organization.
Plan, deploy, and manage trade and promotional resources to deliver measurable results and strong ROI in alignment with the approved business plan.
Demonstrate top-tier leadership behaviors by acting with an ownership mindset and accountability for results.
Build strong, consultative customer relationships by asking insightful questions to uncover opportunities and translating them into executable business plans.
Exhibit expert-level negotiation and relationship-building skills to drive mutually beneficial partnerships with customers.
Perform additional duties assigned to support business objectives.

Requirements

What you’ll need

Bachelor’s degree in Sales, Management, Business, or a related field, or an equivalent combination of education and relevant experience.
3–5 years of progressive sales experience within the animal health, pet, or related industry.
1 year of headquarters (HQ) responsibility supporting key Pet Specialty customers is preferred.
Understanding of the omnichannel sales landscape, with the ability to generate demand through digital and eCommerce channels.
Highly developed customer service skills with a proven ability to build, maintain, and grow strong client relationships. Ownership of joint business planning.
Strong financial acumen, including forecasting, trade optimization, ROI analysis, and P&L management. Syndicated data analysis along with promotion and performance tracking.
Results-oriented self-starter with a solution-focused mindset and the ability to operate independently.
Experience with assortment planning, merchandising, category reviews, line reviews, and promotional planning
Excellent verbal and written communication skills, including storytelling and executive-level presentation capabilities.
Demonstrated ability to prioritize, plan, and organize daily, weekly, and monthly territory activities, including travel.
Strong proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook.
Willingness and ability to travel extensively, with expected travel ranging from 25%–50%.

Benefits

Comp & perks

Employee Ownership (ESOP): Company-funded retirement contribution of approximately 18% of pay, plus 401(k)
Competitive base salary with performance-based bonus opportunity
Comprehensive benefits package: Medical, Dental, Vision, Life, Disability, FSA, and Pet Insurance
Generous paid time off, paid holidays, and parental leave
Fitness and tuition reimbursement programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales experiencefinancial acumenforecastingtrade optimizationROI analysisP&L managementsyndicated data analysisassortment planningmerchandisingpromotional planning

Soft Skills

customer service skillsrelationship-buildingnegotiation skillsownership mindsetaccountabilitysolution-focused mindsetorganizational skillscommunication skillsstorytellinginfluencing stakeholders