Perspective

Customer Support

• You will triage, answer, and resolve incoming customer requests
• You will investigate, troubleshoot, and coordinate issues with internal stakeholders to identify root causes
• You will become an expert on edge use cases, technical details of new features, and integrations/interfaces with third-party providers
• You will continuously enhance and improve our customer support quality and processes
• You will take ownership of your projects and ensure they are completed within a quarter to improve support service
• You will host and participate in calls with our customers

Customer Support Representative

• Triage, respond to, and resolve incoming customer inquiries
• Investigate and troubleshoot issues, and coordinate with internal stakeholders
• Become an expert in edge use cases and the technical details of new features and integrations
• Improve customer support quality, processes and structures
• Take ownership of individual projects and drive them to completion
• Lead and participate in calls with customers