Senior Process Manager

Personify Health

Process Manager managing cross-functional projects, redesigning workflows, and ensuring operational clarity in healthcare solutions provider. Driving performance improvements through documentation, governance, and incident response.

Posted 5/30/2026full-timeRemote • Arizona • 🇺🇸 United StatesSenior💰 $75,000 - $90,000 per yearWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Own a portfolio of cross-functional projects: Draft project charters, build and maintain detailed project plans, manage milestones and dependencies, and drive teams through to completion — across one-time initiatives and annually recurring programs alike.
Redesign how work gets done: Analyze existing processes for bottlenecks and inefficiencies, then design and implement solutions that reduce cycle times and sharpen operational performance across the organization.
Keep documentation and governance sharp: Develop and maintain SOPs, process flowcharts, and diagrams — partnering with functional SMEs to ensure documentation stays accurate, current, and usable in practice.
Lead change with intention: Build change management strategies, communication plans, and training rollouts that help cross-functional teams adopt new processes and frameworks without losing momentum.
Coordinate incident response: Manage communications across internal and external stakeholders during incidents and outages, maintaining escalation protocols and ensuring the right people have the right information at the right time.

Requirements

What you’ll need

Bachelor's degree in business, project management, operations, or a related field — or equivalent experience
Minimum 5 years managing cross-functional projects end-to-end, including scope, schedule, risk, budget, and stakeholder communications
Prior experience in a TPA, healthcare, or technology-powered organization strongly preferred
PMP, Six Sigma, or equivalent certification is a plus
Project management platforms including Asana, JIRA, MS Project, or similar
Process modeling and mapping tools such as Visio or BPMN
Microsoft Suite (Word, Excel, PowerPoint, Outlook, Teams, OneDrive) and virtual meeting platforms

Benefits

Comp & perks

Competitive base salary and benefits effective day one
Comprehensive medical and dental through our own health solutions (yes, we use what we build)
Unlimited PTO—rest and recharge time is non-negotiable
Mental health support, retirement planning, and financial protection
Professional development with clear career progression and learning budgets
Mission-driven culture where diverse perspectives drive real impact on people's health

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementprocess analysischange managementincident response managementprocess modelingprocess mapping

Soft Skills

communicationleadershiporganizational skillsproblem-solvingcollaboration

Certifications

PMPSix Sigma