Senior Implementation Project Manager, Group Health Plans
Personify Health
Senior Implementation Project Manager, Group Health Plans
Personify Health
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 - $100,000 per year
Job Level
Senior
About the role
- Personify Health: the first personalized health platform company combining health, wellbeing, and navigation solutions
- Manage complex client projects (new partner ad group implementations, expansion implementations, platform migrations, ad-hoc efforts)
- Ensure assigned projects are completed within required internal and external timelines
- Serve as peer mentor and guide to new or junior team members
- Lead large multi-faceted partnership and individual group implementations of varying complexity
- Maintain overall implementation project ownership and coordinate activities/deliverables across internal departments
- Serve as a client-facing expert on operational aspects of Personify Health’s programs and solutions
- Deliver high client satisfaction; respond to and resolve client or broker requests during implementation
- Solicit client feedback and work with internal partners to implement enhancements and fixes
- Employ Personify Health standard project methodology, processes, and procedures
- Participate in pre-sales activities as assigned (RFPs, prospect calls, finalist meetings)
- Manage operational/tactical activities for 3rd party integrations and provide supplemental support to Client Success/Delivery
- Participate in process improvement initiatives and perform special projects as requested
Requirements
- Bachelor's degree, or equivalent, in related discipline
- 3-5+ years of project management and/or software implementation work experience
- Previous experience working directly with external clients and vendor partners (strongly preferred)
- Excellent knowledge of Microsoft Office suite
- Experience working with project management tools preferred (Microsoft Project, Smartsheet, etc)
- Experience working in Health insurance, Healthcare environment or Health TPA
- Strong project management skills
- Excellent customer facing skills
- Ability to navigate a dynamic technological environment
- Experience managing multiple and changing priorities with a positive attitude
- Ability to build relationships and work effectively with and through others
- Ability to prioritize deliverables and effectively negotiate with clients and internal parties
- Excellent interpersonal and technical writing skills
- Strong organizational skills and detail orientation
- Required to work cross-functionally within the organization and with external partners
- Strong analytical, problem-solving skills and ability to tactfully navigate de-escalation
