Director of Training – Content

Personified

Director of Training & Content at Personified creating educational content and leading client workshops. Building capability in cybersecurity, AI literacy, and technology usage for clients and team members.

Posted 6/26/2026full-timeRemote • 🇺🇸 United StatesLead💰 $130,000 - $155,000 per yearWebsite

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Hard Skills

training program developmentcontent creationpresentation skillsfacilitation skillsmentoringdocumentation writingtraining outcomes trackingAI adoptionsecurity awareness

Soft Skills

communicationadaptabilitycollaborationcustomer service mindsetconfidence building

Tools & Technologies

Google Workspace1PasswordMicrosoftSlackdata retention toolsAI tools

Industry Keywords

ITcybersecurityclient-facing trainingnonprofitmission-driven clients

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Develop and maintain reusable training deck templates; customize per-client for environment, security context, and audience technical level prior to each engagement.
Host and co-present client AI workshops and security trainings alongside Personified team members.
Update and maintain training materials for usability-focused topics, including 1Password, data retention, and various AI tools.
Adapt content and presentation style to suit a variety of audiences and technical comfort levels.
Create original content and curricula that scale: live session decks, written guides, recorded sessions, and structured onboarding.
Mentor team members across departments as they take on new responsibilities in security and training, building internal capability and confidence over time.
Collaborate with internal stakeholders to ensure training materials reflect current best practices and client environments.
Write documentation that a successor or new team member could pick up and use without your help.
Partner with Client Support, IT Operations, and Engineering leads to ensure training reflects how the team actually works and what clients actually need.
Track training outcomes and iterate; measure what's landing and adjust accordingly.
Serve as Personified's internal subject matter expert on training, AI adoption, and security awareness, helping staff build confidence and capability over time.
Collaborate with marketing and partnership teams to share these messages externally to help bring in new clients, and engage a wider audience.

Requirements

What you’ll need

8+ years of experience in IT, cybersecurity, or client-facing training and education, including experience leading or owning a training program or function.
Proven ability to translate complex technical or security concepts into clear, accessible content for non-technical audiences.
Strong content-creation skills: able to design and produce original training decks, guides, and learning resources from scratch.
Strong presentation and facilitation skills: confident leading live client training and adapting style to different audiences.
Experience mentoring or coaching colleagues, ideally across functions as they take on new security and training responsibilities.
Strong Google Workspace skills (Slides, Sheets, Docs, Meet); familiarity with usability and security tools such as 1Password, passkeys, Microsoft, and Slack.
Demonstrated customer service mindset and comfort in a remote, fast-paced environment.
Prior experience supporting progressive, nonprofit, or mission-driven clients is a plus.

Benefits

Comp & perks

Remote work environment
Competitive pay
Healthcare packages contributed to by Personified
Optional 401K matched by Personified
Cell phone stipend
Annual learning & development stipend