Director of AI

Personified

Director of AI at Personified leading AI strategy and development for a managed IT and cybersecurity service provider. Shaping internal capabilities and external offerings through innovative use of AI.

Posted 5/19/2026full-timeRemote • 🇺🇸 United StatesLead💰 $130,000 - $155,000 per yearWebsite

About the role

Key responsibilities & impact

Partner with the CTO and leadership team to define Personified's AI strategy: where we invest, what we offer clients, and how we build internal capability over time
Identify, evaluate, and pilot AI tools and platforms that improve how Personified delivers service — across ticketing, triage, documentation, client communication, and operations
Build and own the internal AI infrastructure that supports Personified's team: tooling, workflows, integrations, and governance around how AI is used day-to-day
Develop and lead Personified's external AI offerings — working with the sales and partnerships teams to shape what we bring to clients and how we position it
Stay current on the AI and MSP landscape; bring informed, opinionated recommendations on where the market is going and where Personified should be ahead of it
Establish standards and guardrails for responsible AI use internally and in client-facing contexts based on industry standard frameworks
Design, develop, and deliver internal training programs on AI tools, platforms, and workflows as the offerings and landscape evolve
Build and lead external, client-facing AI training programs — helping clients understand, adopt, and get value from AI in their own organizations
Create training content and curricula that scale: recorded sessions, written guides, structured onboarding, and repeatable delivery formats
Write documentation that a successor or new team member could pick up and use without your help
Partner with Client Support, IT Operations, and Engineering leads to ensure training reflects how the team actually works and what clients actually need
Track training outcomes and iterate — measure what's landing and adjust accordingly
Serve as Personified's internal subject matter expert on AI adoption, helping staff build confidence and capability over time

Requirements

What you’ll need

Highly organized, detail-oriented, and reliable.
Able to manage multiple workstreams and shifting priorities without dropping the ball.
Clear, professional communicator.
Curious about how things work, with a genuine interest in process improvement and operational efficiency.
Strong Google Workspace skills: comfortable with data organization, tracking, and building clear reports.
Analytical thinker who's willing to develop familiarity with the technical products and solutions we sell.
Experience with CRMs, PSA tools, or other operational/documentation systems is a plus.

Benefits

Comp & perks

Remote work environment
Competitive pay
Healthcare packages contributed to by Personified
Optional 401K matched by Personified
Cell phone stipend
Annual learning & development stipend

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AI strategyAI toolsAI infrastructureAI offeringsAI training programsdocumentationdata organizationprocess improvementoperational efficiencyanalytical thinking

Soft Skills

highly organizeddetail-orientedreliableclear communicatorcuriousability to manage multiple workstreamsadaptabilityteam collaborationclient-facing skillstraining development