Assists in running day-to-day technology operations for clients, focusing on helpdesk ticket response via email and Slack
Responsible for configuration, implementation, and maintenance of various technologies on behalf of clients
Focuses on administration and support of client SaaS platforms
Involves supporting client-owned technology on site in client office locations
Supports clients' non-profit technology by managing various devices

Requirements

At least 2 years of Mac & Windows help desk experience, or 3+ years of experience in customer facing, sys-admin, or similar roles
Experience supporting Google Workspace and macOS in a fast-paced environment
Microsoft 365 and PC support experience
Experience at an organization that used Slack as its primary communication tool is a plus
Must be comfortable interacting with end users as their primary responsibility
Track record of proven customer service success
Willingness to work outside of normal business hours as required
Willingness to travel as required

Benefits

Hybrid work environment- 3-5 days a week onsite
Healthcare packages contributed to by Personified
Generous paid time off benefit
Optional 401K matched by Personified
Cell phone stipend
Annual Learning and Development stipend

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

help desk experiencesys-adminGoogle WorkspacemacOSMicrosoft 365PC supportSaaS administrationtechnology configurationtechnology implementationtechnology maintenance

Soft Skills

customer servicecommunicationinterpersonal skillsproblem-solvingadaptabilityteam collaborationtime managementwillingness to travelwillingness to work outside normal hoursclient interaction