Personified

Chief Technology Officer

Personified

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Job Level

Lead

Tech Stack

CloudCyber SecurityPMP

About the role

  • Partner with the CEO to define and execute Personified’s technical and cybersecurity roadmap.
  • Align our service offerings with client needs, industry trends, and mission-driven impact.
  • Represent and own Personified’s technology vision internally and externally.
  • Lead and scale day-to-day MSP operations including IT support, infrastructure, security, and cloud services.
  • Ensure exceptional service delivery to clients, with strong focus on responsiveness, reliability, and user experience.
  • Maintain and evolve our internal systems and tools to support efficient workflows and service quality.
  • Oversee high-priority, cross-functional client projects, ensuring they are delivered on time and within scope.
  • Standardize and continuously improve project management methodologies across the org.
  • Act as a senior resource for client escalations, complex technical challenges, or sensitive engagements.
  • Ensure clients’ systems meet high standards of cybersecurity, compliance, and data protection.
  • Support and strengthen Personified’s own internal security posture and risk mitigation strategies.
  • Identify and implement tools, workflows, and processes that increase efficiency, reduce friction, and scale well.
  • Track key operational metrics to drive performance and client satisfaction.
  • Other executive duties as needed.

Requirements

  • 10+ years of experience in IT leadership, including direct oversight of MSP operations or internal IT functions servicing a large group of stakeholders.
  • Demonstrated success in building and leading high-performing teams, with previous oversight of 5+ direct reports across cross-functional IT or technology-driven departments.
  • Skilled in strategic hiring, development planning, and performance management, including setting and aligning OKRs and KPIs to drive accountability, foster professional growth, and achieve measurable business outcomes.
  • Strong project management skills and experience overseeing complex, cross-functional technical projects.
  • Deep understanding of managed services delivery, IT operations, infrastructure, and cybersecurity best practices.
  • Proven ability to lead with empathy, coach emerging leaders, and build effective, resilient teams.
  • Excellent communication and interpersonal skills — able to guide clients and inspire internal teams alike.
  • Strategic thinking with a strong operational foundation — able to toggle between vision and execution.
  • Experience with project management and service delivery tools (e.g., Asana, Jira, Zendesk, etc.).
  • Experience working with nonprofit, advocacy, or campaign clients is a strong plus.
  • Familiarity with compliance frameworks (NIST, SOC 2, HIPAA, etc.) is a plus.
  • Bachelor’s degree in a relevant field or equivalent experience; additional certifications (e.g., PMP, CISSP) are a bonus.
  • Experience in the nonprofit, political, or advocacy tech space is a bonus.
Benefits
  • Remote work environment
  • Competitive pay
  • Healthcare packages contributed to by Personified
  • Optional 401K matched by Personified
  • Cell phone stipend
  • Annual learning & development stipend

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
IT leadershipMSP operationscybersecurityproject managementinfrastructureservice deliverystrategic hiringperformance managementOKRsKPI
Soft skills
leadershipempathycoachingcommunicationinterpersonal skillsstrategic thinkingoperational foundationteam buildingresponsivenessuser experience
Certifications
PMPCISSPBachelor's degree