Senior Customer Success Manager

Perseus Group, Constellation Software

Senior Customer Success Manager managing key accounts for TUNE's SaaS platform. Acting as trusted advisor for clients in partner and affiliate marketing space.

Posted 7/3/2026full-timeRemote • California • 🇺🇸 United StatesSenior💰 $99,000 - $121,000 per yearWebsite

About the role

Key responsibilities & impact

Owning a book of business of current clients and serving as a main point of contact for our largest revenue and most strategic accounts
Building deep relationships with clients to establish a consultative approach toward growing and optimizing their business
Renewing annual contracts and upselling new products to our current clients
Promoting new features and services by training and empowering clients to adopt those features
Strategizing with clients for deeper utilization of, and success with, the TUNE platform
Analyzing future potential, opportunities, and growth for your TUNE accounts.
Serving as the Subject Matter Expert (SME) on a specific topic
Assisting the Director of Customer Success with training and support of Customer Success Managers
Owning and executing ad hoc projects and initiatives as needed

Requirements

What you’ll need

5+ years of account management & customer focused experience, utilizing a consultative mindset
Past sales or business development experience in the growth of existing clients
Experience managing large and strategic brands
Experience in affiliate marketing, partner marketing, or performance marketing
Ability to prioritize and manage the needs of many accounts
Exceptional interpersonal communication, presentation skills, and business acumen.
Must feel comfortable engaging with executive leaders.
Must have experience negotiating win-win contract conditions with clients.
Outgoing, positive, and energetic personality.
Must have experience and feel comfortable being in some type of leadership role, fully owning projects and provide training and guidance to other employees.
Bachelor's degree is required

Benefits

Comp & perks

Full time employees will also be eligible for enrollment in a wide range of choices of benefits , including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match).
The Company provides a minimum of 10 days of vacation for new employees
sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Contract NegotiationBusiness DevelopmentClient TrainingStrategic Account ManagementPerformance Marketing

Soft Skills

Interpersonal CommunicationPresentation SkillsBusiness AcumenPositive AttitudeTeam Leadership

Certifications

Bachelor's Degree