Innovation Manager – VoIP, Intelligence

Perseus Group, Constellation Software

Innovation Manager leading Voice & Communications initiative at Constellation Dealership Software. Driving product development and customer adoption for AI-enabled VoIP solutions in dealerships.

Posted 6/9/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 $112,500 - $137,500 per yearWebsite

Tech Stack

Tools & technologies

CloudERPVoIP

About the role

Key responsibilities & impact

Develop the business plan for the Voice & Communications initiative and own adoption, revenue growth, and overall financial performance, including how AI-driven capabilities contribute to differentiation and value.
Build and validate financial models — pricing, cost structure, and expected returns — and present go/no-go recommendations to Executive Leadership at key stage gates.
Engage directly with dealerships to understand communication workflows, validate product-market fit, and identify early adopters; lead pilot programs and work through implementation, pricing, and adoption challenges.
Participate in early-stage sales efforts — customer conversations, pilot agreements, and initial deployments — helping secure founding customers and refine the go-to-market approach.
Define the product vision and core capabilities of the VoIP platform, including AI-enabled functionality such as call transcription, summarization, intelligent routing, and workflow automation, ensuring AI delivers practical, measurable value within dealership operations.
Drive the transition from pilot to broader deployment, evolving the solution from MVP to a scalable offering by improving onboarding, usability, reliability, and AI performance based on customer feedback and usage.
Define and refine pricing and packaging, and continuously evaluate performance across adoption, revenue, cost efficiency, and the impact of AI-driven capabilities.

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Computer Science, Finance, or a related discipline, or equivalent experience.
Experience in Product Management, Business Development, or a similar role with ownership of a product or initiative from concept through delivery and adoption.
Experience working directly with customers or end users to understand workflows, validate solutions, and drive adoption.
Strong understanding of business processes with the ability to identify opportunities for product or service improvements.
Experience with VoIP, UCaaS, or cloud communications platforms strongly preferred.
Familiarity with AI-driven capabilities such as transcription, natural language processing, or workflow automation, and the ability to apply them in practical business use cases.
Experience in dealership, ERP, or vertical SaaS environments is an asset.

Benefits

Comp & perks

Full time employees will also be eligible for enrollment in a wide range of choices of benefits , including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match).
The Company provides a minimum of 10 days of vacation for new employees , sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

financial modelingproduct managementbusiness developmentVoIPUCaaScloud communicationsAI-driven capabilitiesnatural language processingworkflow automationpricing strategy

Soft Skills

communicationleadershipcustomer engagementproblem-solvinganalytical thinkingcollaborationadaptabilitystrategic thinkingpresentation skillsuser experience focus

Certifications

Bachelor’s degree in Business AdministrationBachelor’s degree in Computer ScienceBachelor’s degree in Finance