Perseus Group, Constellation Software

PPE Tech Support Specialist

Perseus Group, Constellation Software

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $72,000 - $88,000 per year

About the role

  • Provides users of the Optimal Blue Product and Pricing Engine with excellent customer service
  • Issue resolution and education/training on new product updates and enhancements
  • Supports Emerging/Inside Sales Clients via chat messaging, email, telephone/video calls
  • Serves as liaison between end-users of the Product and Pricing engine and Optimal Blue
  • Tracks and identifies business trends that could jeopardize customer accounts
  • Communicates trends and/or operational issues impacting client satisfaction
  • Maintains knowledge of the system for appropriate service and resolution
  • Plays a key role in training clients on enhancements or new systems

Requirements

  • Minimum of two (2) years of mortgage pricing experience
  • Demonstrated technical proficiency administering mortgage technology platforms
  • Experience supporting secondary marketing or lock desk operations using product and pricing technology
  • Familiarity with the Optimal Blue Product and Pricing Engine (PPE) preferred
  • Strong customer service orientation, with the resilience to navigate complex scenarios
  • High attention to detail and a client-focused mindset
  • Demonstrated ability to learn quickly and adapt to change
  • Ability to follow established processes and procedures
  • Strong analytical and problem-solving skills
  • Excellent verbal and written communication skills
Benefits
  • Medical
  • Dental
  • Vision
  • Basic life insurance
  • Short/long term disability
  • 401(k) participation (with company match)
  • 10 days of vacation for new employees
  • Sick time based on state requirements
  • 8 Company-paid holidays
  • 2 personal holidays per year
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
mortgage pricing experiencetechnical proficiencyadministering mortgage technology platformssupporting secondary marketinglock desk operationsproduct and pricing technologyOptimal Blue Product and Pricing Engine
Soft Skills
customer service orientationresilienceattention to detailclient-focused mindsetability to learn quicklyadaptabilityanalytical skillsproblem-solving skillsverbal communication skillswritten communication skills