PPE Tech Support Specialist

Perseus Group, Constellation Software

. Provides users of the Optimal Blue Product and Pricing Engine with excellent customer service .

Posted 3/28/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $72,000 - $88,000 per yearWebsite

About the role

Key responsibilities & impact

Provides users of the Optimal Blue Product and Pricing Engine with excellent customer service
Issue resolution and education/training on new product updates and enhancements
Supports Emerging/Inside Sales Clients via chat messaging, email, telephone/video calls
Serves as liaison between end-users of the Product and Pricing engine and Optimal Blue
Tracks and identifies business trends that could jeopardize customer accounts
Communicates trends and/or operational issues impacting client satisfaction
Maintains knowledge of the system for appropriate service and resolution
Plays a key role in training clients on enhancements or new systems

Requirements

What you’ll need

Minimum of two (2) years of mortgage pricing experience
Demonstrated technical proficiency administering mortgage technology platforms
Experience supporting secondary marketing or lock desk operations using product and pricing technology
Familiarity with the Optimal Blue Product and Pricing Engine (PPE) preferred
Strong customer service orientation, with the resilience to navigate complex scenarios
High attention to detail and a client-focused mindset
Demonstrated ability to learn quickly and adapt to change
Ability to follow established processes and procedures
Strong analytical and problem-solving skills
Excellent verbal and written communication skills

Benefits

Comp & perks

Medical
Dental
Vision
Basic life insurance
Short/long term disability
401(k) participation (with company match)
10 days of vacation for new employees
Sick time based on state requirements
8 Company-paid holidays
2 personal holidays per year

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

mortgage pricing experiencetechnical proficiencyadministering mortgage technology platformssupporting secondary marketinglock desk operationsproduct and pricing technologyOptimal Blue Product and Pricing Engine

Soft Skills

customer service orientationresilienceattention to detailclient-focused mindsetability to learn quicklyadaptabilityanalytical skillsproblem-solving skillsverbal communication skillswritten communication skills