Perseus Group, Constellation Software

Account Receivable Collections Specialist

Perseus Group, Constellation Software

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇨🇦 Canada

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Salary

💰 CA$60,000 per year

Job Level

Mid-LevelSenior

Tech Stack

ERP

About the role

  • Contact customers to resolve overdue accounts, negotiate payment arrangements, and secure payments by asking probing questions to understand objections, overcome stall tactics, and determine necessary actions for delinquent accounts.
  • Resolve collection issues by examining customer terms and payment history, establishing payment plans, and recording payments.
  • Maintain accurate tracking and documentation of customer activity, communications, and payments for audits and compliance.
  • Collaborate with internal departments to resolve billing issues and improve AR processes.
  • Reconcile invoicing, contract and payment discrepancies.
  • Identify and escalate delinquent accounts as needed.
  • Prepare weekly and monthly AR metrics, reports, and tracking spreadsheets.
  • De-escalate situations with customers and strive for one-call resolution.
  • Handle and process payments through multiple channels (phone and email).
  • Develop strong rapport while connecting with customers.
  • Perform administrative tasks and additional duties as required.

Requirements

  • 3–5 years of Collections experience or a combination of education and industry experience in Accounts Receivable, Collections, or related accounting roles.
  • Knowledgeable in Microsoft Excel, including VLOOKUP/XLOOKUP, pivot tables, formulas, and filtering
  • Strong data reconciliation and analytical skills with excellent attention to detail.
  • Working knowledge of AR best practices.
  • Experience with ERP/accounting systems (e.g., SAP, Great Plains, QuickBooks, etc.).
  • Prior experience with a software company is an asset.
  • Experience with Salesforce/HubSpot and PaySimple is an asset.
  • Excellent customer service skills, with the ability to be courteous and persuasive.
  • Exceptional written and verbal communication skills.
  • Ability to work under pressure, problem-solve, analyze, and prioritize in a multi-task environment.
  • Proven ability to process a high volume of work with accuracy, attention to detail, and meet expectations in a timely manner.
  • Goal-oriented, able to make focused decisions, and performance-driven.
  • Must be flexible, adaptable, effective, and efficient in promoting a healthy work environment.
Benefits
  • A comprehensive benefits package
  • Vacation and floater days
  • Access to Profit Sharing through our bonus programs
  • The opportunity to participate in the CSI Employee Stock Purchase Plan

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Collections experienceAccounts ReceivableData reconciliationAnalytical skillsMicrosoft ExcelVLOOKUPXLOOKUPERP systemsSalesforcePaySimple
Soft skills
Customer service skillsCommunication skillsProblem-solvingAttention to detailGoal-orientedAdaptabilityPersuasivenessMulti-taskingCollaborationFlexibility