Senior Account Manager

Persado

Senior Account Manager responsible for engagement and adoption of Persado's platform in Financial Services. Collaborating with enterprise accounts and focusing on growth opportunities in a remote role.

Posted 7/8/2026full-timeWashington • District of Columbia, New York, North Carolina, Washington • 🇺🇸 United StatesSenior💰 $105,000 - $125,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary day-to-day contact for 2-5 Enterprise accounts in Financial Services, driving customer engagement and adoption of Persado.
Plan, lead, and present Quarterly Business Reviews that demonstrate ROI and surface expansion opportunities.
Develop and execute results-driven account plans aligned to quarterly, semi-annual, and annual customer goals.
Act as a strategic advisor on Persado products—onboarding users, enabling adoption, and championing customer needs.
Own issue resolution and escalate as needed; identify process or product improvements to enhance customer experience.
Build deep, trusted relationships with key stakeholders, including regular in-person engagement at customer sites (expect ~20-30% travel).

Requirements

What you’ll need

4+ years of experience in Customer Success, Account Management, or a related role at a high-growth SaaS, tech, or digital marketing company serving large Enterprise clients.
A proven track record of retaining and growing enterprise accounts, including identifying and sourcing expansion opportunities.
Comfortable operating autonomously across multiple enterprise stakeholders and traveling to customer sites regularly.
Strong analytical mindset; able to interpret data, calculate ROI, and support impact reporting using Excel or Google Sheets (including pivot tables and basic formulas)
A basic understanding of key marketing programs and channels.
Bonus: direct exposure working with financial institutions on marketing-related efforts.

Benefits

Comp & perks

A hybrid working model designed for true work-life harmony, featuring generous and flexible time off.
Structured onboarding, dedicated enablement teams, and clear internal mobility paths to accelerate your career.
Competitive base salary, equitable compensation practices, and a dedicated Employee Enrichment Fund for personal passions or home office upgrades.
Robust Diversity, Inclusion & Belonging initiatives + two paid volunteer days per year (#PersadoCares), and charitable donation matching.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data AnalysisExcelGoogle SheetsPivot TablesAccount PlanningCustomer EngagementIssue ResolutionProcess ImprovementMarketing Programs UnderstandingExpansion Opportunity Identification

Soft Skills

Relationship BuildingStrategic AdvisingAutonomous OperationAnalytical MindsetCommunication