Customer Engagement Specialist – Temporary

Perry Homes

Customer Engagement Specialist enhancing the customer journey at Perry Homes. Managing digital leads and ensuring high-quality customer experiences across platforms.

Posted 4/22/2026full-timeHouston • Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Serve as the first point of contact for all online and phone inquiries, including website chats, social media, and third-party lead sources.
Qualify, re-assign, and distribute digital marketing leads from the NHC Queue to the to appropriate Sales Queues.
Provide prompt, friendly, and professional responses to customer and agent inquiries via phone, chat, email, and messenger platforms.
Enter, update, and maintain MLS listings across multiple regions and systems with a high level of accuracy.
Coordinate listing details (pricing, photos, descriptions, promotions) with Sales Professionals, Divisional Marketing Managers, and Division Presidents.
Respond to customer inquiries with professionalism, empathy, and efficiency.
Support customer satisfaction and brand reputation through active follow-up, problem-solving, and documentation.

Requirements

What you’ll need

High School Diploma or equivalent required; Bachelor’s degree in Business, Communications, Marketing, or related field preferred.
Minimum 1–2 years of experience in MLS coordination, customer service, or digital lead management.
Experience with CRM systems and MLS platforms required; Salesforce experience preferred.
Strong written and verbal communication skills.
Ability to handle confidential information and represent the company professionally.

Benefits

Comp & perks

Medical, dental, vision coverage
Financial Planning
Time Off & Life Balance
Family & Lifestyle
Opportunities for growth and development
Culture that is collaborative, inclusive, fast-paced, people-first
Stable company with strong reputation in the market

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

MLS coordinationdigital lead managementcustomer service

Soft Skills

communication skillsprofessionalismempathyproblem-solvingcustomer satisfaction

Certifications

High School DiplomaBachelor’s degree