Customer Engagement Lead – France
Perrigo Company plc
full-time
Posted on:
Location Type: Hybrid
Location: Chatillon • 🇫🇷 France
Visit company websiteJob Level
Senior
About the role
- Develop, deploy and drive the Customer Service strategy
- Set objectives based on the customer service strategy
- Monitor their quantitative and qualitative achievement
- Roll out and align the customer strategy across the team
- Represent the voice of the customer internally
- Align operational activities accordingly
- Optimize processes to improve customer satisfaction
- Prepare statistical monitoring of activity
- Ensure the drafting of the service's work procedures
- Participate in company projects
- Manage your team's performance
Requirements
- Degree (Master’s level or equivalent) in Business, Commerce or Supply Chain
- Solid professional experience in customer relations
- Initial experience in team management
- Ideally from a pharmaceutical or fast-moving consumer goods (FMCG) environment
- Strong knowledge of sales administration processes and procedures
- Good analytical skills
- Very good command of English required
Benefits
- Career development opportunities
- Competitive compensation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer service strategysales administration processesstatistical monitoringprocess optimizationteam management
Soft skills
analytical skillscommunicationperformance managementcustomer satisfaction focus
Certifications
Master’s degreeequivalent degree in Businessequivalent degree in Commerceequivalent degree in Supply Chain