Senior Manager, Implementations

PermitFlow

Senior Manager of Implementation leading customer onboarding from contract signing to 90 days. Joining PermitFlow means building AI infrastructure for construction projects.

Posted 6/11/2026full-timeNew York City • New York • 🇺🇸 United StatesSenior💰 $185,000 - $230,000 per yearWebsite

About the role

Key responsibilities & impact

Coach Implementation Managers through complex enterprise launches, including escalations and at-risk accounts
Serve as the leadership sponsor on the highest-stakes launches and most complex at-risk accounts, and act as the internal advocate for the customer when tradeoffs come up across Product, Ops, and CS
Run a tight operating cadence: 1:1s, pipeline reviews, account health reviews, and post-mortems on every account
Partner with the Sales org on handoffs, with the Customer Success org on the transition to ongoing ownership, and with Ops on service delivery
Hire ahead of growth and ramp new IMs quickly to full ownership
Identify the recurring patterns behind launch slippage and customer friction, and close them through process, tooling, or training changes, codifying improvements into playbooks the team can run from

Requirements

What you’ll need

4+ years managing an implementation, onboarding, or professional services team, including experience developing senior ICs or other managers
8+ years in implementation, onboarding, or professional services
A track record of scaling B2B SaaS onboarding teams through a period of growth, not just running a steady-state one
Strong project management instincts: scoping, sequencing, milestone management, and unblocking work across internal and customer teams
Comfort operating in regulated or operationally complex environments where the work is not purely software
Clear, direct written communication and the ability to hold customers and internal partners to commitments without friction.

Benefits

Comp & perks

Competitive salary and meaningful equity in a high-growth company
100% company-paid base medical, dental, and vision coverage for employees + healthcare FSA
401(k) savings plan
Unlimited PTO and paid family leave
Home office & equipment stipend
Daily in-office lunch and dinner provided
Commuter benefits (pre-tax transit and parking)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementprocess improvementteam developmentcustomer onboardingB2B SaaSaccount managementpipeline managementmilestone managementescalation managementservice delivery

Soft Skills

leadershipcommunicationproblem-solvingcoachingcollaborationorganizational skillsadaptabilitycustomer advocacyanalytical thinkingconflict resolution