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Customer Experience Intern – 6-Month Fixed-Term Contract
PerlegoCustomer Experience Intern at Perlego responding to user queries and supporting onboarding. Collaborating with teams to enhance user experience on the education platform.
About the role
Key responsibilities & impact- Responding to user queries via email, live chat, and support ticketing systems in a timely and empathetic way
- Escalating complex issues to the relevant teams and following up to ensure resolution
- Helping to build and maintain a library of saved responses, FAQs, help articles, and onboarding resources
- Gathering and documenting user feedback and identifying recurring pain points to share with the product team
- Supporting the onboarding of new institutional clients and users, helping them get set up and confident on the platform
- Monitoring support metrics (response times, satisfaction scores, resolution rates) and flagging trends
- Assisting with user surveys and interviews to inform CX improvements
- Collaborating with the product, marketing, and commercial teams to ensure a joined-up user experience
Requirements
What you’ll need- A genuine interest in education, edtech, or building strategic relationships
- Strong written and verbal communication skills - able to craft warm, professional outreach and tailor messaging to different audiences
- A natural relationship-builder who is personable and follows through
- Organised and detail-oriented, comfortable managing multiple partners and conversations simultaneously
- Curiosity to use AI for efficiency and to optimise success
- A proactive mindset - able to spot an opportunity and take initiative
- Familiarity with tools like HubSpot, Slack, Claude and Google Workspace is a plus, but not required
- Start Date: August 2026.
Benefits
Comp & perks- £14.80/hr (London Living Wage)
- Mentorship and structured learning throughout your placement
- A genuine contribution to a company with social impact at its core
- A strong reference and support with your next steps
ATS Keywords
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Soft Skills
EmpathyDetail-OrientedCuriosityInitiative