Customer Experience Intern – 6-Month Fixed-Term Contract

Perlego

Customer Experience Intern at Perlego responding to user queries and supporting onboarding. Collaborating with teams to enhance user experience on the education platform.

Posted 7/6/2026contractHolborn • 🇬🇧 United KingdomEntry Level💰 £15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong written and verbal communication skills, with a focus on user support and relationship-building in the education and edtech sectors. Proficient in monitoring support metrics and collaborating with cross-functional teams to enhance user experience.

Highest-signal resume keywords

User SupportWritten And Verbal CommunicationRelationship BuildingOrganizational SkillsProactive Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

EmpathyDetail-OrientedCuriosityInitiative

Tools & Technologies

HubSpotSlackClaudeGoogle Workspace

Industry Keywords

EducationEdtechUser ExperienceSupport MetricsOnboarding

About the role

Key responsibilities & impact

Responding to user queries via email, live chat, and support ticketing systems in a timely and empathetic way
Escalating complex issues to the relevant teams and following up to ensure resolution
Helping to build and maintain a library of saved responses, FAQs, help articles, and onboarding resources
Gathering and documenting user feedback and identifying recurring pain points to share with the product team
Supporting the onboarding of new institutional clients and users, helping them get set up and confident on the platform
Monitoring support metrics (response times, satisfaction scores, resolution rates) and flagging trends
Assisting with user surveys and interviews to inform CX improvements
Collaborating with the product, marketing, and commercial teams to ensure a joined-up user experience

Requirements

What you’ll need

A genuine interest in education, edtech, or building strategic relationships
Strong written and verbal communication skills - able to craft warm, professional outreach and tailor messaging to different audiences
A natural relationship-builder who is personable and follows through
Organised and detail-oriented, comfortable managing multiple partners and conversations simultaneously
Curiosity to use AI for efficiency and to optimise success
A proactive mindset - able to spot an opportunity and take initiative
Familiarity with tools like HubSpot, Slack, Claude and Google Workspace is a plus, but not required
Start Date: August 2026.

Benefits

Comp & perks

£14.80/hr (London Living Wage)
Mentorship and structured learning throughout your placement
A genuine contribution to a company with social impact at its core
A strong reference and support with your next steps