Field Service Engineer – MD

PerkinElmer

Field Service Engineer maintaining Covaris sample-preparation instruments for life sciences customers. Coordinating installations, repairs, preventative maintenance, technical support, and service reporting.

Posted 8/17/2026full-timeRemote • Maryland, North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $97,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in field service activities, including instrument installation, repair, and preventative maintenance, while effectively managing customer communications and service documentation. Proficient in utilizing advanced measurement tools and maintaining collaborative relationships across engineering and manufacturing functions.

Highest-signal resume keywords

Field Service CoordinationInstrument InstallationAdvanced Measurement ToolsCRM ManagementTechnical Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Instrument AssemblyElectronic Testing ProceduresPreventative MaintenanceService ReportingSOP Development

Soft Skills

Customer CommunicationTeam CollaborationIndependent WorkSchedule Management

Tools & Technologies

Microsoft Office SuiteCRM SystemsMultimetersOscilloscopes

Industry Keywords

EngineeringManufacturingLaboratory EnvironmentClinical Environment

Tech Stack

Tools & technologies

Assembly

About the role

Key responsibilities & impact

Coordinate and perform field service activities, including instrument installation, on-site and depot repair, and preventative maintenance visits
Communicate with customer accounts for scheduling and follow-up
Communicate with Territory Sales Managers regarding account activity
Maintain CRM records for warranty, service plans, and account contacts
Initiate and complete service requests and follow up with accounts
Provide service reporting from field and depot service
Respond to technical support telephone and email requests
Assist Engineering and Manufacturing with investigating production and design problems
Recommend modifications to design and manufacturing procedures based on field experience
Provide input and guidance for repair procedures
Develop and edit SOPs for service and repair
Maintain working relationships with US Production, Service, and Engineering functions
Report to the Director of Global Service

Requirements

What you’ll need

Bachelor's degree in a Scientific, Engineering, or Technical discipline
5+ years of experience in Engineering, Manufacturing, or Service environments
Interest and ability to work with customers by phone or face-to-face
Laboratory or clinical environment experience is an advantage
Familiarity with electronic testing procedures
Experience with advanced measurement tools such as multimeters and oscilloscopes is a plus
Instrument assembly and disassembly skills and knowledge
Computer skills using Microsoft Office Suite, CRM systems, and the internet
Ability to work individually or in a team environment
Ability to manage own schedule effectively
Ability to work independently when required
Ability to travel as needed
Based in North Carolina or Maryland

Benefits

Comp & perks

Full-time employment
Remote work position
Ability to travel as needed
Reasonable accommodation for qualified individuals under the Americans with Disabilities Act
Equal opportunity employment