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Customer Operations Manager, French Speaker
PerkinElmerCustomer Operations Manager leading French-speaking support operations for PerkinElmer’s scientific solutions in Krakow. Improving processes, developing staff, managing KPIs, and delivering consistent customer outcomes across EMEA.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and team management skills, with a focus on continuous improvement and operational performance. Proficient in customer service excellence, data analysis, and effective communication in both English and French.
Highest-signal resume keywords
Leadership ExperienceCustomer Service ExcellenceFluent English And FrenchSAP/ECC/ServiceMax ExperienceProject Management Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisExcel SkillsLean MethodologySix SigmaOperational Performance Reporting
Soft Skills
Team MentoringEffective CommunicationProblem SolvingOrganizational SkillsAttention To Detail
Industry Keywords
Life ScienceEnvironmental HealthContinuous ImprovementKPI ManagementWorkload Management
About the role
Key responsibilities & impact- Orchestrate daily work activities and maintain proficiency in all support center and field agent processes
- Champion continuous improvement initiatives and encourage staff to suggest better ways of working
- Implement best practices, automation, and standardization projects
- Build mechanisms to control and report operational performance using data
- Ensure internal and external KPIs are met and coach the team on individual contributions
- Lead root cause analyses and implement lasting solutions
- Review and approve site-specific procedures aligned with global processes
- Manage workload peaks by identifying resource constraints and reprioritizing tasks
- Lead team meetings focused on knowledge sharing, problem solving, and workflow optimization
- Partner with Delivery teams to ensure consistent customer outcomes and feedback
- Provide monthly business review reports and other documentation
- Ensure quality requirements are met according to customer needs
- Interview, hire, and train new employees
- Mentor and coach employees to support growth, development, and morale
- Maintain employee training matrices
- Schedule and complete regular one-to-ones and staff meetings
- Provide ad hoc support during periods of high workload
Requirements
What you’ll need- 3+ years of experience in a team-based customer service environment
- 3–5 years of proven leadership experience
- Fluent English and French language knowledge
- Track record of developing people to higher performance and satisfaction
- Deep understanding of excellent customer service
- Life Science and Environmental Health experience is an asset
- High-level work ethic and organizational skills
- Strong attention to detail and accurate information transcription
- Excellent Excel skills
- Experience in SAP/ECC/ServiceMax is essential
- Project management experience desirable
- Experience in Lean or Six Sigma desirable
- Effective internal and external oral and written communication
- Willingness to make regular international trips across EMEA, approximately 25–50%
Benefits
Comp & perks- Private healthcare, including dental care
- Life and long-term disability insurance
- MyBenefit Cafeteria system
- Multisport Card
- Social Fund Subsidies
- Home Office allowance
- Tuition reimbursement
- Referral awards
- Internal career development opportunities in multiple business areas
- Day off to celebrate your birthday
- Up to 3 additional days of vacation by length of service in the company