Perk

Accountant

• Maintain complete and accurate General Ledger accounts related to Accounts Receivable in full alignment with US GAAP.
• Execute all journal entries, reconciliations, and supporting schedules required for month end and year end close for the AR segment.
• Prepare the monthly AR aging and assess collectability with a clear focus on credit quality and customer level accuracy.
• Perform a structured portfolio clean up to ensure that customer balances and master data remain correct, consistent, and up to date.
• Calculate the monthly Bad Debt Provision and Impairment based on credit policy, historical trends, and current risk signals.
• Record all related entries and support them with clear documentation that withstands internal and external audit review.
• Manage deferred revenue schedules in coordination with the revenue recognition framework and ensure correct invoice issuance.
• Perform variance analysis for AR related accounts comparing actuals to budget and prior periods and communicate drivers to Finance leadership.
• Carry out monthly reconciliations to verify that data from operational systems flows into the accounting ERP completely and accurately.
• Support Netsuite as the functional owner for AR accounting flows. Identify process issues, propose improvements, and contribute to automation of controls and reconciliations.
• Partner with FinOps and Sales to resolve invoicing discrepancies, customer disputes, and data integrity issues.
• Collaborate with cross-functional teams to elevate Netsuite to its maximum operational performance, ensuring data reliability, seamless automation, and a significantly accelerated information update framework.
• Act as a key point of contact during internal and external audits for all AR-related topics, providing documentation, reconciliations, and deep-dive explanations on demand.

Accounts Receivable Accountant

Manager

• Coordinate the entire bid process from initiation to qualification and submission, ensuring timely delivery of consistently high-quality responses
• Collaborate with sales teams to understand client needs and tailor bid responses
• Develop and maintain a bid library with standard templates and relevant documentation
• Write, edit, and proofread bid documents to ensure clarity, accuracy, and compliance with client requirements and Perk standards
• Gather necessary information from internal stakeholders across various departments and share insights/learnings with team
• Liaise with customers / prospects to clarify requirements, where appropriate, and ensure a thorough understanding of their needs
• Manage communications throughout the bid process, providing updates and seeking feedback
• Encourage and attend pre-tender meetings to gather information on customer requirements
• Provide insights and recommendations based on bid outcomes, market trends, and competitor analysis
• Assist in developing bid strategies to enhance the company’s competitive advantage
• Continuously review and improve bid processes to enhance efficiency
• Implement feedback from previous bids to refine future proposals

Bid Manager, German Speaking

Bid Manager – French Speaker

Business Development Rep

• Prospecting and managing outbound and inbound leads for the UK & Ireland market;
• Presenting demos to potential clients and owning the follow-up until closing the deal (Full sales cycle);
• Seeking to understand the needs of your target prospects and articulating the value that Perk provides which is most aligned to the needs of that customer;
• Conducting high-level discussions with various stakeholders, from Office Managers to CFOs;
• Maintaining accurate information on prospects and interaction activities in Salesforce;
• Working closely with the Marketing team to develop new ways to increase awareness of Perk and to both evolve and improve the lead qualification process;
• Become an expert in Perk and our ever-evolving features.

Business Development Manager

Business Intelligence Developer

• Create and maintain Looker dashboards
• Create and maintain data models, and Looker explores and views
• Gather requirements from our stakeholders and Data Analysts and act as a bridge between them and our Data Engineers to fill the data gaps
• Manage Looker users, privileges and folder structure
• Set up best practices and data governance guidelines for Looker
• Design data models to answer multiple business needs to be used by Looker

Business Intelligence Developer, Looker

Business Operations

• Conduct detailed assessments of current customer care processes to identify gaps, inefficiencies, and improvement opportunities.
• Use data insights and operational metrics to inform recommendations and track improvements.
• Map, document, and redesign processes alongside stakeholders across Customer Care, Operations, VMO, Tooling, and other teams.
• Run short-term tests, pilots, and experiments to validate new ways of working before full rollout.
• Diagnose workflow bottlenecks and develop solutions to improve speed, accuracy, and consistency.
• Support the introduction of automation, smarter routing, and operational tooling enhancements.
• Monitor and analyse KPIs to assess the performance and impact of implemented changes.
• Research and evaluate new technologies and industry solutions that could improve Customer Care productivity.
• Partner with Product, Tooling, and Engineering teams to trial new tools and support their implementation.
• Create and maintain documentation for new tools, processes, and system changes for frontline teams.
• Stay up to date with industry best practices, benchmarking insights, and evolving customer service trends.
• Contribute to wider Operational Excellence initiatives to drive overall efficiency and scalability.
• Build strong relationships across Customer Care, Product, Operations, and other key departments.
• Communicate process changes clearly, ensuring alignment and adoption across teams.
• Facilitate discussions, workshops, and feedback sessions to foster collaboration and transparency.

Business Process Improvement Specialist

QA Engineer

• Lead the Customer Care Quality Assurance Team.
• Accountable for assessing, reporting on, and coaching agents and leaders to exceed customer quality expectations.
• Maintain ongoing communication and collaboration with internal stakeholders, including Operations, Training, and Product.
• Define and drive the global QA strategy, aligning with industry best practices and CX evolution.
• Develop and execute a quality automation strategy, transitioning from manual sampling to continuous, automated evaluation.
• Translate quality signals into actionable process and product change proposals with quantified impact and time-to-value.
• Lead QA professionals in measuring and challenging performance through scorecards, calibrations, and trend analyses.
• Coach and develop Customer Care leaders on best practices in quality assurance.
• Define the required agent behaviors for delivering 7 Star Experiences.
• Partner with Continuous Improvement teams in Opex on CC projects.
• Streamline the performance feedback loop.
• Oversee the QA team's involvement in Customer Care projects, including eligibility assessment, task distribution, workload management, deliverable reviews, and providing constructive feedback.
• Contribute to operations initiatives such as fostering a high-performance culture across global hubs and boosting employee engagement.

Customer Care Quality Assurance Manager

Customer Support

• Be the Zendesk Champion: Drive the evolution of our Zendesk ecosystem from process design to advanced automation unlocking new capabilities that elevate our support experience.
• Lead Innovation: Partner with teams across Customer Care, Vendor Ops, and Workforce Management to bring bold ideas to life.
• Optimize Workflows: Design, configure, and fine-tune triggers, automations, and workflows that boost efficiency and clarity.
• Launch and Integrate: Coordinate the rollout of new tools, features, and integrations that streamline operations across our customer ecosystem.
• Keep It Running Smoothly: Troubleshoot issues, manage user access, and ensure our systems are always performing at their best.
• Champion Continuous Improvement: Document best practices, lessons learned, and process enhancements that raise the bar every time.
• Empower the Team: Support leaders and agents alike by simplifying complexity and fostering operational excellence.

Customer Care Tooling Specialist

Data Analyst

• Work with other Data Analysts and other functions to use quantitative analysis to help shape TravelPerk's product and business strategy.
• Explore data from different sources, turning it into information, information into insight and insight into product and business decisions
• Analyze data to identify and resolve problems with our products or processes, or to validate hypotheses that could lead to impactful discoveries
• Develop and create metrics, dashboards, and reports to track and assess the impact of new developments and initiatives

Data Analyst – Product

Data Engineer

• Ensure we are able to keep all data in our DWH updated and accessible for analysis
• Partner with the Data analysts to support the requirements of the company in terms of analytics, reliability and efficiency
• Develop and maintain data pipelines to extract data from different sources and integrate it in the DWH following data modeling best practices
• Take charge of the required data processing while ensuring sustainable and organic growth of the data model and the infrastructure
• Keep our data infrastructure up to date and working like a clock
• Integrate and model datasets from different sources
• Support our Data Analysts & BI Developers to get the right data to build awesome dashboards and complex analytical models
• Support Product and Analytics teams in defining the best approaches for data modeling
• Use data to investigate and help resolve issues in our product or processes
• Proactively suggest improvements to data reliability, efficiency and quality
• Champion a healthy data culture throughout the organization

• Lead and scale Europe Customer Care organisation of 700+ both in-house and outsourced professionals.
• Set and achieve performance targets and financial outcomes across all service areas in Europe, directly influencing overall business performance and profitability.
• Together with the Senior Directors of Global Operations, Operational Excellence and Planning and WFM, design and execute the regional customer care strategy aligned with our global goals.
• Take full responsibility for key performance indicators such as response times (SLAs) and customer satisfaction (CSAT) scores of the Europe region, and ensure continuous improvement.
• Partner with cross-functional teams (WFM, Operational Excellence, Account Management, Sales, Product) to problem solve, ensure productive communication and implementation of processes, and to build a strong operational infrastructure globally.
• Foster a culture of accountability, continuous learning, and data-driven decision making, as well as develop and mentor team members within your organisation.
• Oversee multiple initiatives impacting Europe region, while remaining hands-on, adaptable, and a trusted stakeholder across departments.
• Own key regional KPIs and deliver measurable improvements in:
• - Customer Satisfaction (CSAT / NPS)
• - Service Level Agreements (SLA)
• - Churn
• - Employee Engagement & Retention
• - Operational Efficiency / Productivity

Director of Customer Care Operations

Engineering Manager

• Being accountable for the delivery and personal development of your team(s)
• Acting as servant leader to your engineers and adapting your leadership style to the needs of the situation
• Taking care of individuals' performance in the organisation and supporting their journey and ownership of their career using coaching and mentoring where appropriate
• Act as a technical champion, ensuring that the team has the time and context to build systems that meet the needs and standards of our organisation
• Enabling fluent and effective collaboration within the team, and supporting them through challenges in system architecture, design or implementation
• Develop and evolve a long-term strategy and roadmap for the team, working with the Product Manager and aligned with the Tribe mission.
• Strategic team building and planning for delivering highly available features that scale with our growth
• Being a key part of the recruitment and growth of the engineering team.
• Working with the business and team metrics to deliver a 7 star experience to our customers.
• An understanding of how engineering impacts product and business needs
• Providing feedback to stakeholders within Builders (Product and Eng) and sometimes the wider business

Account Manager

• Own a portfolio of Tier 1 Customers and develop a high level of customer engagement with your contact and key decision makers within your accounts
• Gain a deep understanding of your customers business and be able to leverage this information to ensure that the customer maximises their usage of Perk
• Identify growth opportunities and develop your portfolio by adding new business opportunities
• Leverage data analytics to provide clients with regular business reviews, reports and presentations to senior stakeholders
• Be an expert on the portfolio of Perk products in order to meet & exceed quarterly targets of Up / Cross-selling
• Develop strong relationships with your clients that will shape their business travel programmes
• Identify common problems within each account and develop strategies to solve issues in a timely manner whilst creating methods to ensure long term solutions
• Act as a key contact between the internal Perk teams and the Account Management Team, to ensure product integrations during roll-outs are as smooth as possible
• Effectively prioritise your time in order to maximise impact in key business areas

Enterprise Account Manager – CEE Markets

• Own and nurture a portfolio of enterprise accounts, establishing yourself as the primary strategic contact and building strong relationships with key decision-makers.
• Become a trusted advisor by gaining a deep understanding of your clients' business objectives, challenges, and travel programs.
• Drive revenue growth by systematically identifying and pursuing up-sell and cross-sell opportunities within your portfolio.
• Deliver strategic business reviews to senior stakeholders, leveraging data analytics to provide actionable insights and demonstrate the value of Perk.
• Master the entire Perk product suite, including the newly acquired Yokoy spend management solution, to effectively consult with clients on best practices.
• Act as the voice of the customer internally, collaborating with Product, Support, and Onboarding teams to ensure a seamless client experience and smooth product rollouts.
• Proactively identify and solve complex challenges for your clients, developing scalable solutions to ensure long-term satisfaction and retention.

Enterprise Account Manager

Account Executive

• Build and manage a high‑quality Enterprise pipeline with targeted outbound and executive‑level inbound qualification.
• Lead deep discovery across Travel and Spend to quantify pain, value, and ROI; map current processes, data flows, and integrations.
• Orchestrate complex evaluations with multiple stakeholders, setting clear timelines, owners, and success criteria (pilot or soft‑launch where needed).
• Navigate procurement, legal, and security due diligence; structure pricing and commercial terms aligned to value and policy.
• Partner closely with SDRs, Implementation Specialists, and Account Managers to de‑risk go‑live and ensure an effective activation plan.
• Maintain rigorous pipeline hygiene and forecasting discipline with crisp next steps and stage exit criteria.
• Capture product feedback from the field and channel market insights to Product, influencing the roadmap.