Account Manager

Perk

Account Manager focusing on customer satisfaction and growth in existing SMB accounts within the UK and Irish markets. Engaging with clients and identifying opportunities for growth and improvements.

Posted 5/5/2026full-timeBarcelona • 🇪🇸 SpainMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own a portfolio of SMB (small and medium) customers and develop a high level of customer engagement with your contact and key decision makers within your accounts.
Gain a deep understanding of your customers business and be able to leverage this information to ensure that the customer maximises their usage of Perk.
Identify growth opportunities and develop your portfolio by adding new business opportunities.
Leverage data analytics to provide clients with regular business reviews, reports and presentations to senior stakeholders.
Be an expert on the portfolio of Perk products in order to meet & exceed quarterly targets of up-selling and cross-selling.
Develop strong relationships with your clients that will shape their business travel programmes.
Identify common problems within each account and develop strategies to solve issues in a timely manner whilst creating methods to ensure long term solutions.
Act as a key contact between the internal Perk teams and the Account Management Team, to ensure product integrations during roll-outs are as smooth as possible.
Effectively prioritise your time in order to maximise impact in key business areas.

Requirements

What you’ll need

Native or near native level of English.
Previous account management or customer success experience is required.
Background within a SaaS or travel-tech business is highly preferred.
Outstanding presentation & communication skills and the ability to build deep relationships.
Great prioritisation and time management skills.
Result oriented mindset while keeping customer satisfaction as your top priority.
Great ability to analyse and translate data for your customers.

Benefits

Comp & perks

Receive competitive compensation and equity ownership in Perk
Rest and recharge with our generous allocation of vacation days plus public holidays
Take control of your physical health with your choice of private healthcare or a gym allowance
Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
Join our unforgettable Perk events, including our spectacular annual summer party
Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
Make your money go further with our flexible compensation plan
Focus on your family with 17 weeks’ paid parental leave during your child’s first year
Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
Broaden your horizons with up to 20 "Work from Anywhere" days per year
Nurture your language skills with in real-life English, Spanish and Catalan lessons
Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
Let us help you move to one of our hubs with relocation support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analyticspresentation skillsaccount managementcustomer successSaaStravel-tech

Soft Skills

customer engagementrelationship buildingproblem solvingprioritizationtime managementresult orientedcommunication