Senior People Partner – Customer Care and Support Functions

Perk

Senior People Partner at Perk embedding best 'people strategies' in Customer Care and Support. Working alongside senior leaders to shape high-performance culture during company growth.

Posted 4/23/2026full-timeBarcelona • 🇪🇸 SpainSeniorWebsite

About the role

Key responsibilities & impact

Be a trusted partner to Customer Care and Support Functions
Work closely with our Customer Care and Support Function senior leaders to define, deliver, and embed the people strategy within these areas of Perk.
Manage and develop a team of People Partners, enabling them to partner global teams that span multiple functions and geographies.
Define what great looks like by co-creating with business leaders and building with the business to implement better ways of working.
Partner workforce planning, organisational design and talent development strategies that keep us agile as we grow.
Shape the employee experience across their teams and help us listen carefully, act on feedback and build a culture that people want to be part of.
Partner leaders through fast-paced change with empathy and structure.
Bring a data-driven mindset to everything you do. Use people insights to create and test hypotheses, diagnose challenges or opportunities, track progress and measure impact.

Requirements

What you’ll need

Tenured experience in a People Partner role partnering in fast-growing companies
Tenured experience working with a customer service or call centre department is a must
A track record of partnering and influencing senior leaders
Strong understanding of team design, high performance culture, leadership development and change management
A coaching mindset and excellent communication skills. You know when to challenge and when to support
A commercial approach to people work, with a focus on impact, data and action and balancing colleague experience
Experience developing and enabling leaders through multiple methods including skills gap analysis, designing, delivering, and measuring training programmes.
Comfort operating across regions and time zones, with experience partnering international teams; ideally UKI, Spain, and the US.

Benefits

Comp & perks

Flexible working hours
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

people strategyworkforce planningorganizational designtalent developmentdata-driven mindsetskills gap analysistraining programme designtraining programme deliverytraining programme measurement

Soft Skills

coaching mindsetexcellent communicationinfluencing senior leadersempathysupportivechallengingagilitylisteningbuilding culture