Travel Operations Specialist

Perk

Revenue Protection & Collection Senior Specialist supporting Customer Care teams in managing complex refunds operations at a travel management company. Ensuring operational accuracy across payment and ticketing workflows.

Posted 4/23/2026full-timeBarcelona • 🇪🇸 SpainMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Support Operations with complex refund, payments & BSP
Review and manage cases that present financial risk or potential losses ensuring cases are assessed and handled appropriately
Oversee revenue recovery initiatives, including waiver code recoveries and ADM dispute processes
Share insights and guidance to help teams improve accuracy and prevent recurring operational issues

Requirements

What you’ll need

3+ years expertise in GDS ticketing processes, including manual exchanges & refunds (Amadeus, Sabre, Galileo)
Strong analytical capability with the ability to assess financial impact and identify risks
Confidence making risk-based decisions in complex operational scenarios
Experience managing complex refund and ticketing cases in a fast-paced operational environment
Strong ownership when reviewing loss scenarios and revenue recovery opportunities
Proactive, detail-oriented, and solutions-driven mindset

Benefits

Comp & perks

Receive competitive compensation and equity ownership in Perk.
Rest and recharge with our generous allocation of vacation days plus public holidays.
Take control of your physical health with your choice of private healthcare or a gym allowance.
Know that your loved ones are protected financially through your Life Insurance if the worst were to happen.
Join our unforgettable Perk events, including our spectacular annual summer party.
Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones.
Make your money go further with our flexible compensation plan.
Focus on your family with 17 weeks’ paid parental leave during your child’s first year.
Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes.
Broaden your horizons with up to 20 "Work from Anywhere" days per year.
Nurture your language skills with in real-life English, Spanish and Catalan lessons.
Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years.
Let us help you move to one of our hubs with relocation support.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

GDS ticketing processesmanual exchangesrefundsfinancial risk assessmentrevenue recoverywaiver code recoveriesADM dispute processesanalytical capabilityrisk-based decision makingcase management

Soft Skills

strong ownershipproactive mindsetdetail-orientedsolutions-drivenconfidence in decision makingability to assess financial impactinsight sharingguidance provision