Peripass

Account Manager – DACH

Peripass

full-time

Posted on:

Location Type: Hybrid

Location: Düsseldorf • 🇩🇪 Germany

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Job Level

Mid-LevelSenior

Tech Stack

Cyber Security

About the role

  • You manage the entire implementation of our solution and keep track of scope, time and budget.
  • On these projects, you cooperate with our Implementation Consultants, who carry out the physical implementation of our solution on the customer sites.
  • You guide customers through the QuickStart onboarding journey and drive early value realisation, while empowering customers to confidently adopt and configure the solution themself.
  • You consistently maintain excellent customer success by being in close contact with your customers and ensuring they receive the maximum return on their investment in Peripass.
  • To this end, you'll also cooperate closely with the Customer Support Advisor to solve more complex issues that customers face.
  • You can take initiatives to improve our processes in Customer Success, to make our customers even happier with Peripass.
  • You drive growth in your customer portfolio and assist the sales team by spotting cross-selling opportunities.

Requirements

  • You have at least a bachelor's degree, or equivalent experience, and you have at least 5 years of relevant experience in a SaaS company.
  • Building a great customer journey and seeing customers who are happy with your product is what makes you get out of bed in the morning.
  • You can develop a professional, but also a warm and pleasant relationship with your client contacts.
  • You get a kick out of analysing and optimising processes.
  • You'll be working with people in senior management, so you make sure you know your stuff and you come to every meeting prepared.
  • You can get your message across to all kinds of people in all kinds of departments (facilities, supply chain, operations, IT, finance, …).
  • You are diplomatic, but can be assertive when you have to.
  • Excellent verbal and written communication skills in English and German are a must.
  • You see the importance of Information Security & Cyber Security, and you act accordingly.
Benefits
  • There are tons and tons of room for impact.
  • Your voice will be heard, and your ideas will shape the future of our recruitment efforts.
  • A fun group of colleagues who are all making the success story of Peripass, day after day, milestone after milestone, and joke after joke.
  • You can work from a location that suits you and your business goal.
  • About every 6 weeks, you'll come and check up on how your colleagues are doing in the Ghent HQ.
  • You'll also get an in-depth onboarding at our HQ during your first 2 weeks.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SaaSprocess optimizationcustomer journey developmentonboardingcustomer success managementcross-sellingscope managementbudget managementtime managementissue resolution
Soft skills
communicationdiplomacyassertivenessrelationship buildinginitiativecustomer empathyanalytical thinkingpreparationcollaborationproblem-solving
Certifications
bachelor's degree