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System Engineer – Service Desk
PerinovaSystem Engineer providing 1st and 2nd Level Support in the IT Service Desk at perinova IT-Management GmbH. Engaging with clients and resolving technical issues in a hybrid work environment.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support, including 1st and 2nd level support for client management, troubleshooting, and incident resolution. Proficient in using ticketing systems and providing excellent customer service in both German and English.
Highest-signal resume keywords
IT SupportO365 AdministrationM365 AdministrationAzure AD SupportTicketing Systems
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
1st Level Support2nd Level SupportTroubleshootingIncident ResolutionInstallationConfiguration
Soft Skills
Strong CommunicatorTeam PlayerIndependent Working Style
Tools & Technologies
JiraServiceNow
Certifications & Qualifications
Vocational Training as IT Specialist
Industry Keywords
Client ManagementCustomer SupportTelephone SupportUser Helpdesk
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- 1st and 2nd level support in client management (O365, M365, Azure AD)
- Administration and support of clients and end users
- Direct contact with end users at the service desk and at customer sites
- Installation and configuration of hardware and software components
- Troubleshooting and incident resolution
Requirements
What you’ll need- Completed vocational training as an IT specialist (m/f/d) or a career changer with relevant experience
- Practical experience in IT support (first and second level), customer support, telephone support or user helpdesk
- Confident use of ticketing systems (e.g. Jira, ServiceNow)
- Good written and spoken German
- Good English skills
- Strong communicator and team player with an independent working style
Benefits
Comp & perks- Permanent employment
- Company pension plan
- Salary conversion (Entgeltumwandlung) PLUS
- Company bike leasing (JobRad)
- Employee discounts for private online shopping (Corporate Benefits)
- Corporate fitness program (EGYM Wellpass) with access to gyms and online classes
- Flat hierarchies and an open working environment