Peridot Group

Support Engineer

• Provide technical and business support for internal and external users of GSCF applications.
• This includes providing quick resolutions for application issues and leading technical discussions with clients and projects.
• Closely work with Product, DevOps, and Developers to investigate and resolve reported issues.
• Participate in application releases - from gathering requirements, requirement analysis, performing UAT testing, to assisting in deployments to production.
• Post deployment checks and continuous monitoring of all applications.
• Troubleshoot application errors and suggest appropriate resolution.
• Assess risk and impact of production issues and communicate the same with business and technology teams in a timely manner.
• Ensure that database performance, storage, data scrambling procedures, data archiving procedures are in place and functioning correctly.
• Create and maintain PostgreSQL scheduled reports.
• Administer Jira and confluence.
• Documenting system architecture, tools, and other technical support documentation.
• Act as a liaison between application users, internal technical teams, and infrastructure departments.
• Act as SME to stakeholders and/or other team members.

Application and Database Support Engineer