Customer Success Manager

PerformYard

full-time

Posted on: 3/31/2026

Location Type: Remote

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About the role

Create long lasting satisfaction for professionals at all points of their customer lifecycle in order to retain their business and grow revenue
Establish a trusted advisor relationship with each customer through the onboarding and training process to drive the value of our products long term
Respond to phone calls and emails to support adoption, usage and expansion within the customer base
Meet or exceed aggressive responsiveness and quality goals
Be the voice and advocate of our customer - work with leadership and product teams to identify process improvements or product requirements to help resolve any customer facing issues, test any new product ideations and improve satisfaction
Utilize Salesforce and additional internal tools in order to create the best possible business and service level outcomes for our customers
Proactively influence team culture by actively participating in team and company activities and opportunities for feedback

Bachelor's Degree
Customer Success Manager should have a minimum of 2+ years of Customer Success, Account Management, Account Support or related experience, preferably in software
Detailed and action oriented, with ability to manage multiple requests, respond quickly and with high quality, and problem solve on the fly
Enthusiastic and proactive self-starter with ability to communicate
Empathy for customer experience, and a desire to make customers successful
Understanding or previous use of CRM, Customer Success or Help software tools
Excited to operate in a fast paced start-up environment

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Customer SuccessAccount ManagementAccount SupportProblem SolvingOnboardingTraining

Soft Skills

CommunicationEmpathyProactiveDetail-orientedAction-oriented

Certifications

Bachelor's Degree