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Associate Revenue Operations Specialist
Perforce SoftwareAssociate Revenue Operations Specialist supporting customer renewals, licensing, quotes, and order processing at Perforce, a global DevOps software company. Maintaining customer data and resolving post-sales issues.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service support and order processing, with a strong focus on accuracy and data integrity. Proficient in utilizing Salesforce and NetSuite to manage software licenses and customer information effectively.
Highest-signal resume keywords
Salesforce ExperienceCustomer Service SupportOrder ProcessingData AnalysisAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order FulfillmentLicense ManagementCRM ReportingBusiness Data AnalysisProcess Improvement
Soft Skills
Excellent Communication SkillsDiplomacy SkillsCustomer Relationship ManagementProblem-Solving
Tools & Technologies
SalesforceNetSuiteMS OfficeExcelWordPowerPoint
Industry Keywords
Revenue OperationsCustomer Database ManagementSupplier SetupService-Level AgreementsPost-Sales Activities
About the role
Key responsibilities & impact- Support the renewal process for existing customers.
- Manage software licenses, quotes, order processing, order fulfillment, and post-sales activities.
- Utilize Salesforce, NetSuite, and internal applications to process orders and issue license keys accurately and promptly.
- Provide customer quotes, invoices, and related information.
- Resolve customer issues and mitigate potential attrition during the contract term.
- Provide personalized customer service that reinforces the value of Perforce.
- Pull CRM reports, identify gaps, and recommend process improvements.
- Communicate significant high-value “At Risk” or “Closed Lost” renewals to management.
- Maintain customer information and data integrity in internal systems.
- Support supplier setup, including supplier due diligence forms and required documentation.
- Maintain the customer database and service-level agreements for existing customer bases.
- Perform other related duties as assigned.
Requirements
What you’ll need- Fluent in English Language.
- Bachelor’s Degree, preferably in Business Administration, related program, or equivalent experience.
- Excellent written and oral communication skills.
- 2+ years in a customer service support role or order processing environment.
- Previous software or technology company experience preferred.
- High attention to detail and proven ability to deliver accuracy across multiple tasks simultaneously.
- Experience in analyzing business/operational data to identify trends and variations in results.
- Understanding of Revenue Operations and Customer Service Support.
- Salesforce experience preferred.
- Experience with MS Office applications (Excel, Word, PowerPoint).
- NetSuite experience a plus.
- Exceptional customer service and diplomacy skills.
- Proven ability to manage a large case load and prioritize incoming activity.
Benefits
Comp & perks- Full-time employment
- Wellness support
- Collaborative work environment
- Opportunities to learn and develop a rewarding career
- Company AI fluency, governance, and security policy support
- Employee recognition and rewards
- Exposure to a global organization spanning more than 80 countries