Perforce Software

Associate Account Manager

Perforce Software

full-time

Posted on:

Location Type: Hybrid

Location: Minneapolis • Minnesota • United States

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Salary

💰 $70,000 - $105,000 per year

About the role

  • Proactively identify opportunities to sell additional licenses and cross-sell complementary products to existing customers.
  • Work closely with customers to understand their evolving needs and align our solutions to their business goals.
  • Build and maintain strong relationships with key stakeholders, including technical owners, practical owners, economic decision-makers, and procurement contacts within accounts.
  • Serve as the primary point of contact, fostering trust and ensuring open communication.
  • Conduct business reviews with customers 6–9 months prior to their renewal to assess their current usage and identify any adjustments needed in licenses or product mix.
  • Proactively identify potential retention risks and collaborate internally to mitigate them.
  • Validate and communicate the value of our products to customers, ensuring they achieve the expected outcomes and ROI.
  • Gather and share customer success stories and feedback to showcase the impact of our solutions.
  • Create and deliver accurate quotes and contracts tailored to customer needs.
  • Drive contract negotiations and close deals efficiently to achieve sales targets.
  • Work cross-functionally with internal teams (e.g., Customer Success, Product, Support, and Finance) to address customer needs and ensure a seamless experience.
  • Advocate for customer feedback internally to drive continuous improvement in products and services.
  • Uphold our commitment to "delighting every customer" by going above and beyond to exceed expectations.

Requirements

  • Proven experience in account management, customer success, or a related role, with a focus on sales and retention.
  • Strong understanding of the sales cycle, including quoting, contracting, and closing business.
  • Excellent interpersonal and relationship-building skills, with the ability to navigate complex organizational structures.
  • Exceptional communication and presentation skills, both verbal and written.
  • Strong problem-solving and critical-thinking abilities, with a proactive approach to addressing challenges.
  • Ability to work collaboratively with cross-functional teams in a fast-paced environment.
  • Demonstrated ability to take the initiative and work in a self-directed manner.
  • Ability to thrive in a changing environment. Comfortable with ambiguity and rapidly evolving domain.
  • Ability to quickly learn and understand new technologies and software products
Benefits
  • medical
  • dental
  • vision
  • retirement benefits
  • life insurance
  • wellness programs
  • total time off
  • other employee perks
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcustomer successsales cyclequotingcontractingclosing business
Soft Skills
interpersonal skillsrelationship-buildingcommunication skillspresentation skillsproblem-solvingcritical-thinkingcollaborationinitiativeadaptabilityself-directed