Associate Account Manager

Perforce Software

Associate Account Manager at Perforce growing revenue by selling licenses and cross-selling products. Building relationships and ensuring customer satisfaction in a global tech company.

Posted 4/14/2026full-timeMinneapolis • Minnesota • 🇺🇸 United StatesJuniorMid-Level💰 $70,000 - $105,000 per yearWebsite

About the role

Key responsibilities & impact

Proactively identify opportunities to sell additional licenses and cross-sell complementary products to existing customers.
Work closely with customers to understand their evolving needs and align our solutions to their business goals.
Build and maintain strong relationships with key stakeholders, including technical owners, practical owners, economic decision-makers, and procurement contacts within accounts.
Serve as the primary point of contact, fostering trust and ensuring open communication.
Conduct business reviews with customers 6–9 months prior to their renewal to assess their current usage and identify any adjustments needed in licenses or product mix.
Proactively identify potential retention risks and collaborate internally to mitigate them.
Validate and communicate the value of our products to customers, ensuring they achieve the expected outcomes and ROI.
Gather and share customer success stories and feedback to showcase the impact of our solutions.
Create and deliver accurate quotes and contracts tailored to customer needs.
Drive contract negotiations and close deals efficiently to achieve sales targets.
Work cross-functionally with internal teams (e.g., Customer Success, Product, Support, and Finance) to address customer needs and ensure a seamless experience.
Advocate for customer feedback internally to drive continuous improvement in products and services.
Uphold our commitment to "delighting every customer" by going above and beyond to exceed expectations.

Requirements

What you’ll need

Proven experience in account management, customer success, or a related role, with a focus on sales and retention.
Strong understanding of the sales cycle, including quoting, contracting, and closing business.
Excellent interpersonal and relationship-building skills, with the ability to navigate complex organizational structures.
Exceptional communication and presentation skills, both verbal and written.
Strong problem-solving and critical-thinking abilities, with a proactive approach to addressing challenges.
Ability to work collaboratively with cross-functional teams in a fast-paced environment.
Demonstrated ability to take the initiative and work in a self-directed manner.
Ability to thrive in a changing environment. Comfortable with ambiguity and rapidly evolving domain.
Ability to quickly learn and understand new technologies and software products

Benefits

Comp & perks

medical
dental
vision
retirement benefits
life insurance
wellness programs
total time off
other employee perks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementcustomer successsales cyclequotingcontractingclosing business

Soft Skills

interpersonal skillsrelationship-buildingcommunication skillspresentation skillsproblem-solvingcritical-thinkingcollaborationinitiativeadaptabilityself-directed