Perforce Software

Associate Account Manager – DK

Perforce Software

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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About the role

  • License Expansion & Cross-Selling: Proactively identify opportunities to sell additional licenses and cross-sell complementary products to existing customers
  • Work closely with customers to understand their evolving needs and align our solutions to their business goals
  • Customer Relationship Management: Build and maintain strong relationships with key stakeholders, including technical owners, practical owners, economic decision-makers, and procurement contacts within accounts
  • Serve as the primary point of contact, fostering trust and ensuring open communication
  • Business Reviews & Retention: Conduct business reviews with customers 6–9 months prior to their renewal to assess their current usage and identify any adjustments needed in licenses or product mix
  • Proactively identify potential retention risks and collaborate internally to mitigate them
  • Value Validation: Validate and communicate the value of our products to customers, ensuring they achieve the expected outcomes and ROI
  • Gather and share customer success stories and feedback to showcase the impact of our solutions
  • Sales Execution: Create and deliver accurate quotes and contracts tailored to customer needs
  • Drive contract negotiations and close deals efficiently to achieve sales targets
  • Internal Collaboration: Work cross-functionally with internal teams (e.g., Customer Success, Product, Support, and Finance) to address customer needs and ensure a seamless experience
  • Advocate for customer feedback internally to drive continuous improvement in products and services
  • Customer Delight: Uphold our commitment to "delighting every customer" by going above and beyond to exceed expectations

Requirements

  • Proven experience in account management, customer success, or a related role, with a focus on sales and retention
  • Strong understanding of the sales cycle, including quoting, contracting, and closing business
  • Excellent interpersonal and relationship-building skills, with the ability to navigate complex organizational structures
  • Exceptional communication and presentation skills, both verbal and written
  • Strong problem-solving and critical-thinking abilities, with a proactive approach to addressing challenges
  • Ability to work collaboratively with cross-functional teams in a fast-paced environment
  • Demonstrated ability to take the initiative and work in a self-directed manner
  • Ability to thrive in a changing environment. Comfortable with ambiguity and rapidly evolving domain
  • Ability to quickly learn and understand new technologies and software products
Benefits
  • All employees are expected to demonstrate AI fluency appropriate to their role
  • Work with and learn from some of the best in business
  • Valued for contributions
  • Introduced to new opportunities
  • Rewarded well
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcustomer successsales cyclequotingcontractingclosing businessvalue validationretention strategiesnegotiationcustomer feedback
Soft Skills
interpersonal skillsrelationship-buildingcommunication skillspresentation skillsproblem-solvingcritical thinkingcollaborationinitiativeadaptabilityself-directed