Senior Technical Customer Advisor – Construction Machinery and Equipment
klarx
Senior Technical Account Manager
Perforce Software
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇩🇪 Germany
Visit company websiteJob Level
Senior
Tech Stack
AWSAzureGoogle Cloud PlatformJenkinsKubernetesLinuxOpenStackPuppetPythonRubyUnixVMware
About the role
- Passionate about problem solving and have a background that includes debugging and troubleshooting
- Maintains a constructive and composed focus facing and overcoming tough situations.
- Credible inside and outside of Puppet due to skills, knowledge and ability to communicate cross functionally and at different levels within an organization
- Strong consultative skills that guide and influence decisions
- The ability to work in an international, fast-growing environment
- The ability to understand and embrace DevOps and its impact in the computing world
- Partners productively with support engineers to troubleshoot and diagnose customer problems
- Advocates for customers and product quality within the development and product management organization
- Exceptionally flexible and can context switch without disrupting a positive disposition.
- Knowledge of data center management, systems management, and monitoring, networking & security
- Large scale infrastructure experience
Requirements
- An Undergraduate in Computer Science/IT/Engineering or equivalent gained elsewhere.
- Solid verbal and written communication skills, with the ability to adapt messaging to varying stakeholder levels
- A collaborative and team-focused mindset, with a willingness to approach new situations
- Loves customers and takes personal pride and ownership to make them successful
- Unix &/or Linux SysAdmin or DevOps background, including:
- Programming skills (Ruby, Python, etc)
- Unix and/or Linux SysAdmin, including automation
- Experience with some of the following technologies:
- Git and git-based version control
- Public and Private Clouds (AWS, Azure, Openstack, VMware, Kubernetes, GCP)
- Continuous Integration (Jenkins, Bamboo, or others)
- Experience working in the software development or CI/CD domains
- Experience in customer sales/service
- Windows administration experience, including Microsoft PowerShell
- Knowledge and understanding of DevOps culture
- Understanding of Salesforce or other Sales management platforms
- Fluent in both German and English
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
RubyPythonUnixLinuxGitAWSAzureKubernetesJenkinsSalesforce
Soft skills
problem solvingcommunicationconsultative skillscollaborative mindsetcustomer advocacyflexibilityadaptabilityownershipteam-focusedcross-functional communication
