PerfectServe

Technical Lead

PerfectServe

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $50,000 - $55,000 per year

Job Level

Senior

About the role

  • Provide tactical day-to-day technical support to operational contacts.
  • Understand clinical workflows and apply PerfectServe solutions to improve them.
  • Partner with customer contacts to enhance adoption, train on self-administration best practices, and optimize account configurations.
  • Utilize Zendesk to ensure accurate and timely resolution of service requests in collaboration with the Support Center.
  • Manage, resolve and document complex and escalated requests and configuration changes.
  • Prepare and analyze reports for business reviews, utilizing custom reporting and analytics tools.
  • Contribute to product, process, and best practice documentation.
  • Provide tier-three technical support and collaborate on product feedback and enhancement requests.
  • Investigate and thoroughly document reported technical client concerns

Requirements

  • Strong technical expertise and ability to apply PerfectServe solutions in complex environments.
  • Ability to manage multiple tasks and resolve technical issues under pressure.
  • Excellent relationship-building, written, and verbal communication skills.
  • Exceptional customer service mindset with a commitment to exceeding expectations.
  • Adaptability, strong work ethic, and motivation to grow professionally.
  • Bachelor’s degree or equivalent experience.
  • 1+ years experience with PerfectServe implementation or support preferred.
  • 2+ years experience supporting SaaS customers or troubleshooting technical workflows.
  • Healthcare or clinical workflow experience preferred.
  • Proficiency in reporting tools (e.g., Looker) is a plus.
  • Ability to travel occasionally (less than 10%).
Benefits
  • Remote first work environment
  • Health, Dental, Vision, Life and Disability Insurance options available day one.
  • 401K - with match and immediately vested.
  • 17 company holidays, 2 floating holidays plus competitive paid time off policy
  • Internal Advancement Opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportPerfectServe solutionsreporting toolscustom reportinganalytics toolsSaaS supporttroubleshootingconfiguration managementescalated request resolutionworkflow optimization
Soft Skills
relationship-buildingwritten communicationverbal communicationcustomer service mindsetadaptabilitystrong work ethicmotivation to growtask managementproblem-solvingpressure management
Certifications
Bachelor’s degree