PerfectServe

Product Manager – Clinical Communication and Collaboration

PerfectServe

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $70,000 - $150,000 per year

About the role

  • Provide vision and direction of the product from a patient and user-centered perspective to internal and external stakeholders.
  • Assess new initiatives for strategic, product, and market fit, return on investment, and RICE priority. This includes developing a business case, documenting product requirements, conducting user interviews, reviewing application metrics, and surveying customers to collect supporting evidence.
  • Refine initiatives for estimation by the development team collaboratively with UX designers, and architects.
  • Set the next quarter’s priorities, respond to changes in customer needs, and identify dependencies collaboratively with the senior leadership team (SLT) and single technology owners (STOs).
  • Plan, communicate, and maintain a 3-year customer facing roadmap, working cross functionally with various departments.
  • Quarterly plan the next program increment (PI) partnered with PerfectServe’s engineering team.
  • Establish, maintain, and report on product, product management, and roadmap delivery KPIs.
  • Consult with Product Owners on customer release notes.
  • Consult with the sales and success organizations as product experts, including joining strategic meetings, supporting the RFP process, and updating competitor battle cards.

Requirements

  • Bachelor’s degree or equivalent work experience in a related field.
  • At least 3+ years (or 5+ years for Senior PM) leading end-to-end product management on both SaaS and mobile platforms.
  • Experience in process improvement. Iterating and advancing Agile maturity, defining customer discovery process and post-launch/go-to-market planning.
  • The ability to communicate effectively with technical and non-technical teams.
  • Strong orientation toward data and evidence. Willingness to question the status quo.
  • Demonstrates experience balancing conflicting priorities and making decisions despite ambiguity.
  • Ability to collaborate, lead through influence without authority, and foster teamwork (ideally in a remote-work environment).
  • Proficient in capacity management and/or project management.
  • Effective in technical or formal writing for varying audiences and levels of technical expertise.
Benefits
  • Remote first work environment
  • Health, Dental, Vision, Life and Disability Insurance options available day one.
  • 401K - with match and immediately vested.
  • 17 company holidays, 2 floating holidays plus competitive paid time off policy
  • Internal Advancement Opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
product managementSaaSmobile platformsAgileprocess improvementcustomer discoverygo-to-market planningcapacity managementproject managementdata analysis
Soft skills
communicationcollaborationleadershipteamworkdecision makingproblem solvingadaptabilityinfluence without authoritybalancing prioritiescritical thinking