Customer Onboarding Specialist

Perfect Venue

Customer Onboarding Specialist enhancing platform usage for venue operators at Perfect Venue. Driving success through training and support for local restaurants and event spaces.

Posted 4/16/2026full-timeSan Francisco • California • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Respond to customer inquiries via chat, email, and video calls
Troubleshoot issues and provide timely, thoughtful solutions
Escalate product bugs or complex issues to the appropriate internal teams
Maintain high customer satisfaction and response time standards
Lead new customer onboarding and implementation
Conduct product training sessions for venue teams
Ensure successful setup of accounts, workflows, and integrations
Guide customers to early wins and product adoption

Requirements

What you’ll need

2+ years of experience as an Events Sales Manager or in hospitality
Strong communication skills, both written and verbal
Comfortable leading video calls and product demos
Highly organized and detail oriented
Experience in SaaS or hospitality technology is a plus

Benefits

Comp & perks

Competitive compensation including meaningful equity you’ll actually be able to use
Medical, vision, and dental with paid premiums for you, cost-sharing for dependents
Flexible PTO & 401(k)
Complimentary One Medical membership for you and your family

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

strong communication skillshighly organizeddetail oriented