Perfect Venue

Onboarding Specialist

• Respond to customer inquiries via chat, email, and video calls
• Troubleshoot issues and provide timely, thoughtful solutions
• Escalate product bugs or complex issues to the appropriate internal teams
• Maintain high customer satisfaction and response time standards
• Lead new customer onboarding and implementation
• Conduct product training sessions for venue teams
• Ensure successful setup of accounts, workflows, and integrations
• Guide customers to early wins and product adoption
• Build strong, long term relationships with customers
• Proactively check in to drive engagement and retention
• Identify expansion opportunities and coordinate with Sales when appropriate
• Gather product feedback and share insights with the Product team

Customer Onboarding, Account Management

Executive Assistant

• Partner directly with the CEO to prioritize, plan, and execute key initiatives
• Act as an extension of the CEO to keep projects moving and decisions organized
• Anticipate needs, surface risks, and proactively solve problems
• Maintain and update financial models to support planning and decision making
• Manage vendor relationships including negotiation, renewals, and optimization
• Support budgeting, forecasting, and financial reporting with leadership
• Identify opportunities to reduce costs and improve operational efficiency
• Own HR administration including payroll, benefits, onboarding, and compliance
• Support recruiting coordination and candidate experience
• Help plan and execute culture building initiatives such as team events and offsites
• Own special projects from idea through execution as needs arise
• Create structure where none exists and drive initiatives to completion

Customer Onboarding, Account Management

Executive Assistant – CEO