Customer Onboarding, Account Management
Perfect Venue
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Respond to customer inquiries via chat, email, and video calls
- Troubleshoot issues and provide timely, thoughtful solutions
- Escalate product bugs or complex issues to the appropriate internal teams
- Maintain high customer satisfaction and response time standards
- Lead new customer onboarding and implementation
- Conduct product training sessions for venue teams
- Ensure successful setup of accounts, workflows, and integrations
- Guide customers to early wins and product adoption
- Build strong, long term relationships with customers
- Proactively check in to drive engagement and retention
- Identify expansion opportunities and coordinate with Sales when appropriate
- Gather product feedback and share insights with the Product team
Requirements
- 2+ years of experience as an Events Sales Manager OR experience in customer success, account management, or support
- Strong communication skills, both written and verbal
- Comfortable leading video calls and product demos
- Highly organized and detail oriented
- Experience in SaaS or hospitality technology is a plus
Benefits
- Competitive compensation including meaningful equity you’ll actually be able to use
- Medical, vision, and dental with paid premiums for you, cost-sharing for dependents
- Flexible PTO & 401(k)
- Complimentary One Medical membership for you and your family
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer onboardingproduct trainingaccount setupworkflow integrationproduct adoptioncustomer engagementcustomer retentionproduct feedbackSaaShospitality technology
Soft Skills
communicationorganizationdetail orientationrelationship buildingproblem solvingproactive engagementleadershipcustomer satisfactiontimelinesscollaboration