Technical Account Manager
Percona
full-time
Posted on:
Location Type: Remote
Location: Arizona • Massachusetts • United States
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About the role
- Develop and maintain customer relationships with primary customer contacts at Percona’s largest, most complex customers.
- Coordinate overall status on support tickets and consulting projects to ensure updates are communicated back to the customer on a regular cadence.
- Coordinate with the Consulting Operations team on new projects for top customers, ensure correct resources are assigned and timelines are adhered to.
- Work daily internally and externally to ensure the technical goals of your assigned customers are met, co-owning their technical success with the extended Global Services organization.
- Provide an escalation point for customers for support and consulting projects.
- Identify growth opportunities and provide feedback to the Customer Success and Sales teams.
- Guarantee the technical aspects of the customer implementation by providing necessary documentation and technical guidance.
- Ensure customer specific technical documentation is created and maintained for use by the Percona Technical Delivery teams.
- Improve product feature offerings by providing feedback from partners and customers to internal teams.
Requirements
- 3 or more years experience with MySQL or PostgreSQL and related technologies, or;
- 3 or more years experience with MongoDB or other NoSQL databases and related technologies.
- Demonstrated ability to work well with people and communicate effectively both internally and with customers and remain calm under pressure.
- Strong work ethic and entrepreneurial approach.
- Ability to take ownership of a support incident, and own through to resolution.
- Ability to understand how applications and services interact with the database in different architectures.
- Exposure to DBaaS products and ability to articulate the service offerings - specifically within AWS, Microsoft Azure and Google Cloud.
- Fluency in written and spoken English.
- Ability to work independently with minimal direction or as part of a team as needed.
- Ability to work remotely and travel up to 25%.
- Ability to pass required background check.
Benefits
- Flexible work hours
- Various paid time off programs
- All your equipment for your remote office
- Funds for career development (external training, certifications, conferences)
- Ongoing connectivity allowances
- Opportunity to participate in our equity incentive plan
- The Percona Adventure Team
- Work-from-Anywhere
- FlowDays
- FryDays
- Overall flexibility
- PAVE volunteering program
- Support for Women Transforming Technology
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
MySQLPostgreSQLMongoDBNoSQL databasesDBaaSAWSMicrosoft AzureGoogle Cloudtechnical documentationcustomer implementation
Soft Skills
communicationcalm under pressureownershipentrepreneurial approachindependenceteamworkcustomer relationship managementfeedback provisionproblem-solvingcoordination