Redis/Valkey Contributing Engineer
Percona
full-time
Posted on:
Location Type: Remote
Location: United States
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Tech Stack
About the role
- responsible for the high-quality technical execution of Percona’s Redis/Valkey product and service capabilities
- Deliver professional services/consulting engagements for strategic or complex projects
- Contribute to software in Valkey and related/supporting open source projects
- Identify ways to enhance, improve, or add to customers use of Redis or Valkey
- Actively seek collaboration between organizations to build mutually beneficial open source projects
- Acts as a technical escalation point for Global Services - takes ownership of complex/escalated Support tickets and owns them through to resolution
- Supports and assists in the continual improvement of Percona’s quality of Support/Service delivery by participating in ticket reviews/spot checks to identify opportunities for improvement related to newly introduced Redis/Valkey ecosystem software
- Provides feedback and guidance on Percona’s Valkey - and broader, where appropriate - software product strategy - contributing to functional specifications for product enhancements, changes, or new software products as applicable
- Follow the latest industry developments and stay up-to-date on corporate competitors
- Identifies trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments
- Supporting the Percona Go To Market teams on strategic, Valkey related opportunities
- Talking at strategically identified conferences throughout the year
- Leads/Builds/Participates in a collaborative community of Redis/Valkey experts within Percona
- Support the creation of technical content for the community and Percona subscribers to consume. Blogs, Whitepapers, KnowledgeBase articles, webinars, and conference talks are all media types that may be used
- Your hours will be flexible between America and European timezone as required
Requirements
- 4-5 years experience as a contributor to Valkey/Redis or related technologies
- Developed high performance, distributed data-layer applications in C, Rust, or other systems programming languages
- Fluent written and spoken English communication skills
- Professional, customer service-oriented attitude
- Strong work ethic and entrepreneurial approach
- Ability to communicate clearly and professionally under pressure
- Strong mentoring/coaching skills
- Ability to work independently with minimal direction
- Demonstrated ability to communicate with Management at Customers/Partners in an escalation ownership and management capacity
- Prior technical support experience is a must have - including providing services to agreed SLA’s
Benefits
- flexible work hours
- various paid time off programs
- all your equipment for your remote office
- funds for career development (external training, certifications, conferences)
- ongoing connectivity allowances
- opportunity to participate in our equity incentive plan
- benefits supporting a healthy work/life balance such as The Percona Adventure Team, Work-from-Anywhere, FlowDays, FryDays, and overall flexibility
- support for being socially responsible through the PAVE volunteering program and Women Transforming Technology
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
CRustRedisValkeydistributed data-layer applicationstechnical supportsoftware product strategyopen source projectsticket reviewsSLA
Soft Skills
communication skillscustomer service-orientedstrong work ethicentrepreneurial approachmentoring skillscoaching skillsability to work independentlyability to communicate under pressurecollaborationownership