Peppr

Customer Success Manager

• Align with the AE on project preparation and documentation during pre-onboarding.
• Partner with the Implementation team to schedule and execute site surveys.
• Serve as primary point of contact to welcome new clients and lead onboarding and system configuration.
• Develop and deliver tailored training plans, onsite or remote, and provide on-site training as needed.
• Monitor new accounts during the first 30 days to ensure proper system usage, satisfaction, and issue resolution.
• Act as primary contact for a portfolio of key clients, building relationships and communicating new features and updates.
• Proactively drive upsell opportunities by identifying feature gaps or growth potential and owning the upsell process.
• Manage multiple onboarding projects simultaneously (80+ accounts) while balancing competing priorities.
• Analyze usage trends and performance data to inform product improvements, forecasting, and feature adoption campaigns.

Customer Success Manager, Bilingual Spanish

Sales Operations Manager

• About Peppr: At Peppr, we believe that technology should empower restaurants to thrive. Our mission is to provide restaurants with the tools they need to succeed in a fast-paced, ever-changing industry. Peppr POS (Point of Sale) provides SMB restaurants a cutting-edge management and transaction platform with hardware and software that targets solving their unique challenges and improves the efficiency of their operations. Join us on our journey to transform the restaurant experience, one transaction at a time.
• About the Role: We are seeking a Sales Operations Manager who excels not only in GTM planning and execution, but also in clear, persuasive, and cross-functional communication. In this role, you will act as the bridge between sales leadership, frontline teams, and cross-functional partners such as Marketing, Finance, and Product. You will turn complex data into actionable insights, align diverse stakeholders, and ensure GTM initiatives are understood, adopted, and executed effectively.
• Key Responsibilities: Communication & Stakeholder Alignment: • Serve as the primary liaison between Sales, Product, Internal System(CRM etc.), Business Analysis and other departments.
• Translate complex GTM strategies, incentive plans, and process changes into clear, actionable messaging for frontline sales teams.
• Facilitate regular business reviews, enablement sessions, and leadership updates.
• GTM Planning & Rollout: • Support the design and communication of territory models, quota assignments, and coverage strategies.
• Partner with leaders to roll out new sales motions and programs, ensuring team buy-in and understanding.
• Build executive-level presentations and reports to articulate progress, risks, and opportunities.
• Process & Policy Communication: • Own the clear documentation and distribution of sales processes, policies, and best practices.
• Ensure change management is supported by comprehensive communication plans, including timelines, FAQs, and training resources.
• Proactively gather feedback from the field and loop insights back into process improvements.
• Enablement & Training Collaboration: • Partner with Sales Enablement to develop communication materials, battle cards, and how-to guides.
• Host or co-host team calls, webinars, and workshops to reinforce adoption of new processes and tools.
• Qualifications: • 5+ years of experience in Operation in a SaaS or Tech industry.
• Exceptional written and verbal communication skills, with proven ability to simplify complex concepts.
• Strong presentation skills and experience influencing at all organizational levels.
• Expertise in CRM (Salesforce) and BI tools preferred.
• Experience with change management and stakeholder engagement.