Enterprise Customer Success Manager
People.ai
Customer Success Manager, Bilingual Spanish
Peppr
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Align with the AE on project preparation and documentation during pre-onboarding.
- Partner with the Implementation team to schedule and execute site surveys.
- Serve as primary point of contact to welcome new clients and lead onboarding and system configuration.
- Develop and deliver tailored training plans, onsite or remote, and provide on-site training as needed.
- Monitor new accounts during the first 30 days to ensure proper system usage, satisfaction, and issue resolution.
- Act as primary contact for a portfolio of key clients, building relationships and communicating new features and updates.
- Proactively drive upsell opportunities by identifying feature gaps or growth potential and owning the upsell process.
- Manage multiple onboarding projects simultaneously (80+ accounts) while balancing competing priorities.
- Analyze usage trends and performance data to inform product improvements, forecasting, and feature adoption campaigns.
Requirements
- 2-3 years of experience in customer success, account management, or a similar role within the restaurant or technology industry.
- Prior experience in the restaurant industry or with POS systems is required.
- Willingness to travel to client sites locally within Los Angeles metro area and nearby counties, up to 70%, for onsite training and client communication as needed.
- Bilingual in Spanish and English required.
- Exceptional communication and interpersonal skills.
- Strong organizational skills and the ability to manage multiple clients and tasks simultaneously.
- Proactive problem-solving abilities and a customer-centric mindset.
- Salesforce experience is a plus.
