Salesforce Administrator
Pepperstone
full-time
Posted on:
Location Type: Hybrid
Location: Limassol • 🇨🇾 Cyprus
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
SFDC
About the role
- Provide ongoing and BAU administrative support for the Salesforce platform, including user management, data maintenance, and system configuration.
- Provide timely and effective technical support to end-users, resolving issues and answering enquiries.
- As well as working closely with your regional business users, contribute to global initiatives and participate in global roster to support other regions as an escalation point.
- Implement and maintain security settings, user roles, and profiles to ensure data integrity and compliance.
- Assist in the development and maintenance of Salesforce documentation, including process flows, configuration guides, and training materials.
- Contribute to the implementation and enforcement of best practices for Salesforce administration, change management, and data governance.
- Support the execution of platform upgrades, patches, and releases under the guidance of the Global Admin Lead.
- Troubleshoot and resolve user issues and errors, escalating complex problems as needed.
- Assist in the creation and management of reports, dashboards, and workflows to support business needs.
- Collaborate with other team members and stakeholders to understand requirements and implement solutions within the Salesforce platform.
- Stay up-to-date with Salesforce updates, new features, and best practices to share insight and knowledge with the team.
- Contribute to the ongoing optimisation and improvement of the Salesforce environment.
- Complete regular internal system audits and prepare for upgrades.
- Implement and maintain data backup and recovery procedures.
- Provide assistance, guidance and assist in training new and experienced end-users to grow the Salesforce.com skill set across the global organisation.
- Ensure regulatory compliance and data integrity is always maintained.
Requirements
- 2+ years working with Salesforce
- Demonstrated ability to meet deadlines while handling and prioritising simultaneous requests
- Creative and analytical thinker with strong problem-solving skills
- Experience with Jira, Service Desk and Confluence
- Experience in Financial Services industry desirable
- Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems, and processes
- Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
- Salesforce Admin certified (ADM201 and ADM211 etc)
Benefits
- Competitive salary structure including company bonus scheme
- Genuinely collaborative and friendly culture
- Flexible and hybrid working
- Remote working option - work from anywhere for up to 6 weeks per year
- Ongoing personal development & learning opportunities
- 3 paid volunteering days per year & Workplace Giving Program
- Periodic recognition and reward programs for outstanding performance and achievements
- Frequent events and celebrations
- Comprehensive medical insurance with coverage for your healthcare needs
- Pension fund
- Employee Assistance Program & Wellbeing Initiatives
- Convenient and cozy office located near the Limassol Municipal Garden
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Salesforceuser managementdata maintenancesystem configurationdata governancereportsdashboardsworkflowscustom appsformula fields
Soft skills
problem-solvinganalytical thinkingtime managementprioritizationcollaborationcommunicationcreativitytrainingsupportadaptability
Certifications
Salesforce Admin certifiedADM201ADM211