Partners Operations Officer

Pepperstone

Partners Operations Officer managing IB and partner approvals at Pepperstone. Overseeing operational excellence in collaboration and process management for global partnerships.

Posted 5/26/2026full-timeSantiago • 🇨🇱 ChileMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Managing the IB approval processes by ensuring prompt reviews, compliance checks, and necessary approvals.
Overseeing partner support queues, swiftly addressing inquiries to meet service level agreements (SLAs).
Enhancing partner conversions by actively following up on applications.
Working closely with global compliance teams to guarantee adherence to regulations.
Keeping an eye on partner advertising for compliance and taking charge of fraud detection measures.
Assisting in process enhancements and coordinating MAM setups effectively.
Handling rebate reconciliation, resolving discrepancies, and ensuring payments are made on time.
Compiling and delivering insightful reports on partner activities.
Leading the onboarding and training experience for new team members to set them up for success.

Requirements

What you’ll need

Exceptional organizational and process management abilities, adept at juggling multiple tasks at once.
Proven experience navigating IB approval workflows, rebate reconciliation, and partner support operations.
Well-versed in MAM systems and the technical frameworks prevalent in the financial services sector.
Strong numerical proficiency coupled with a keen eye for detail, particularly in reconciliation and reporting tasks.
Outstanding communication skills, both written and verbal, enabling effective interactions with partners and internal teams.
Capable of training and mentoring newcomers, ensuring they are thoroughly integrated and contributing effectively.
Fluency in English is essential

Benefits

Comp & perks

Flexible and hybrid working
Remote working option – work from anywhere for up to 4 weeks per year
Ongoing personal development & learning opportunities
Paid annual leave and paid sick leave
3 paid volunteering days per year & Workplace Giving Program
Periodic recognition and reward programs for outstanding performance and achievements
Frequent events and celebrations
Employee Assistance Program & Wellbeing Initiatives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IB approval processesrebate reconciliationpartner support operationsMAM systemsreportingfraud detectioncompliance checksprocess enhancementsnumerical proficiencyapplication follow-up

Soft Skills

organizational abilitiesprocess managementcommunication skillstrainingmentoringattention to detailmulti-taskingproblem-solvingteam collaborationcustomer service