Pepperstone

Junior Payment Operations Officer

Pepperstone

full-time

Posted on:

Location Type: Hybrid

Location: Limassol • Cyprus

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Job Level

Junior

About the role

  • Daily manual funding methods are allocated to clients’ accounts within a timely manner
  • Process all withdrawals within the day and ensure clients are informed once completed
  • Liaising with banks and third-party payment providers as required
  • Monitoring and responding to client enquiries ensuring clients are responded to in an accurate and timely manner via Salesforce to ensure deposits are applied and withdrawals processed promptly
  • General transaction monitoring from an AML perspective
  • Perform checks on withdrawals prior to processing, including AML, fraud and license jurisdiction based on guidance from the Pepperstone Compliance Team
  • Monitor fraudulent transactions and take action on client’s accounts and transactions as per Pepperstone’s compliance policy
  • Escalate identified or suspected AML, TF and Fraud to the Team Leader and Compliance Team in line with different regulatory requirements
  • Submitting Unusual Activity Reports (UAR) to Compliance when necessary
  • Ensuring potential or confirmed Card Fraud is handled promptly in line with Compliance guidelines
  • Ensure Pepperstone’s Terms and Conditions are upheld via completing name matching for multiple payment providers to identify third-party transactions
  • Monitoring and responding to Chargeback disputes
  • Action items in the internal Pepperstone inbox from our banking ad PSPs partners ensuring it is cleared daily and all emails are actioned in an accurate manner
  • Action items in the Salesforce inbox; as this is the main method of communication with clients ensure the inbox is cleared daily in line with Pepperstone’s SLA
  • Action items in the internal Payment Operations Slack channel and ensure all posts are responded to in line with Pepperstone’s SLA
  • Action items in the Slack channel for requests from the Reconciliation and Finance team regarding reconciliation variances & other ad-hoc requests on a daily basis Assistance with Payment Provider Reconciliation Process
  • Download transaction statements from all of our banking portals and prepare them for daily reconciliation in our cash sheets
  • Download other transaction statements (withdrawals and cash adjustments) and prepare them for reconciliation
  • Check that all deposits have been applied correctly, complete any payments and deposits where there were errors
  • Process cash adjustments on a daily basis as required
  • Maintain a working approach of continuous improvement and highlight ideas at the Payments Operations Team
  • Creating guides and updating our existing company Knowledge Base regarding internal Finance team processes as well as company wide information
  • Submitting tickets for IT issues
  • Investigating and resolving transactions issues with the PSPs
  • Providing information related to Accounts function to Compliance and or payment providers when requested
  • Bank statement verification
  • Ensuring allocated tasks are completed within the business day

Requirements

  • Fluency in English is a must. Any other language is advantageous.
  • Weekly/Monthly shift rotation may be applied according to department needs
  • Qualification in Accounting, Finance, Business, or related areas of study preferred but not essential
  • Excellent people and communication skills with the ability to communicate to staff, teams & customers well
  • Ability to maintain high level of attention to detail and accuracy
  • Strong problem-solving skills and dedicated to continuous process improvements
  • Excellent time management skills and the ability to remain calm under pressure
  • Intermediary skills in Microsoft Excel
  • Desire and commitment to ongoing learning and development
  • Enjoy working in a dynamic global team
  • Ability to live the Pepperstone values
Benefits
  • Competitive salary structure including company bonus scheme
  • Flexible and hybrid working
  • Remote working option - work from anywhere for up to 6 weeks per year
  • 10 days of Company paid sick leave annually
  • 21 days of paid vacation within the first year of employment, increasing to 25 days after one year
  • 3 paid volunteering days per year & Workplace Giving Program
  • Comprehensive medical insurance with coverage for your healthcare needs
  • Pension fund
  • Employee referral bonuses for referring top talent to the company
  • Ongoing personal development & learning opportunities
  • Periodic recognition and reward programs for outstanding performance and achievements
  • Frequent events and celebrations
  • Genuinely collaborative and friendly culture
  • Employee Assistance Program & Wellbeing Initiatives
  • Convenient and cozy office located near the Limassol Municipal Garden
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
transaction monitoringAML checksfraud detectionbank statement verificationpayment processingreconciliationcash adjustmentsreportingdata analysisproblem-solving
Soft Skills
communication skillsattention to detailtime managementteam collaborationadaptabilitycalm under pressurecontinuous improvementcustomer serviceinterpersonal skillsdedication to learning
Certifications
qualification in Accountingqualification in Financequalification in Business