Pepperstone

Product Manager

Pepperstone

full-time

Posted on:

Location Type: Hybrid

Location: Melbourne • Australia

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About the role

  • Lead initiatives across client onboarding and account/profile management.
  • Develop and execute streamlined onboarding and account management that drives higher conversion and enables cross‑sell opportunities.
  • Own the end‑to‑end onboarding and account conversion funnel, acting as the SME for performance, drop‑offs, approvals, and customer outcomes.
  • Identify opportunities, ideate solutions, and lead discovery → design → delivery for new features and enhancements across onboarding and post‑onboarding account settings.
  • Prioritise work using a balanced view of customer feedback, funnel analytics, commercial goals, risk/compliance needs, and industry best practice.
  • Deliver continuous optimisation of onboarding flows while contributing to a best‑in‑class platform that scales consistently across global markets.
  • Partner with Compliance, Risk, Operations, and Customer Support to design experiences that meet regulatory obligations and improve decision quality, including manual review workflows (queue efficiency, SLAs, exception handling, rework reduction).
  • Collaborate with UX, Research, and Analytics to run research and usability testing, validate hypotheses, and ensure customer‑centric outcomes.
  • Work closely with Engineering to translate problems into clear requirements, ship iteratively, and maintain high‑quality execution.
  • Engage directly with customers and frontline teams to understand real‑world needs, pain points, and operational constraints.

Requirements

  • 2–3 years’ product management experience with a strong focus on customer onboarding and activation (e.g., signup → verification → first deposit/trade/meaningful action).
  • Experience in a regulated financial services environment (fintech, broker, payments, crypto) with demonstrated outcomes improving conversion, time‑to‑value, and drop‑off reduction.
  • Proven ability to analyse and optimise onboarding funnels end‑to‑end using data, experimentation (A/B testing where appropriate), and customer insights to drive measurable uplift.
  • Comfortable delivering onboarding improvements across multiple jurisdictions, balancing conversion goals with regulatory and legal requirements (e.g., AML, suitability, disclosures).
  • Strong domain knowledge of identity verification and KYC processes, including hands‑on experience integrating or optimising IDV/eKYC providers (document verification, liveness, risk signals, exception handling).
  • Solid understanding of back‑office onboarding operations (exception handling, queue management, SLAs, rework reduction) and designing product changes that improve straight‑through processing while protecting customer experience.
  • Excellent product judgement for onboarding UX—reducing friction while maintaining trust, compliance, and risk controls (error states, guidance, retries, comms, recovery flows).
  • Strong stakeholder management and delivery skills with the ability to work effectively with Engineering, Compliance/Legal, Operations, Risk, and Customer Support to ship improvements safely and iteratively.
Benefits
  • Competitive salary structure including company bonus scheme
  • Genuinely collaborative and friendly culture
  • Flexible and hybrid working
  • Remote working option - work from anywhere for up to 6 weeks per year, in addition to hybrid working as standard
  • Ongoing personal development & learning opportunities
  • 15 weeks paid primary carers parental leave & 4 weeks paid secondary carers leave
  • 3 paid volunteering days per year & Workplace Giving Program
  • Frequent events and celebrations including a standard weekly social
  • Beautifully renovated large office at Collins Square - 727 Collins Street, Melbourne
  • Best in class end of trip facilities including bicycle parking, change rooms & showers
  • A full stocked kitchen, onsite coffee machines with locally sourced coffee beans (this is Melbourne after all)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
product managementcustomer onboardingactivationdata analysisA/B testingidentity verificationKYC processesback-office operationsexception handlingstraight-through processing
Soft skills
stakeholder managementdelivery skillscustomer-centric outcomesproblem-solvingcollaborationcommunicationprioritizationjudgmentoptimisationleadership