Dental Call Center Representative – Patient Concierge

PepperPointe Partnerships

Patient Concierge welcoming calls for orthodontic patients at White Greer & Maggard Orthodontics. Handling scheduling and patient inquiries in a dynamic healthcare setting.

Posted 7/31/2026full-timeLexington • Kentucky • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced communication skills and a professional phone voice to effectively engage with orthodontic patients. Excels in appointment scheduling, patient information management, and conflict resolution in a high-volume call environment.

Highest-signal resume keywords

Advanced Communication SkillsConcierge/Customer Service ExperienceDetail-OrientedConflict Resolution SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Professional Phone VoiceService-Oriented AttitudeListening SkillsSelf-MotivatedSolution-Focused Mindset

Tools & Technologies

Office Management System

Industry Keywords

Orthodontic TreatmentPatient InquiriesAppointment Scheduling

About the role

Key responsibilities & impact

Receive inbound calls from orthodontic patients- in a high call volume setting
Professionally communicate with patients and orthodontic teams, in various office locations
Schedule appointments for new and existing patients
Collect new patient information and track in office management system, with accuracy
Resolve patient inquiries/concerns regarding orthodontic treatment

Requirements

What you’ll need

Advanced communication skills
Possesses a professional phone voice that is upbeat and conveys a service-oriented attitude
Concierge/customer service experience
Strong ability to listen carefully to patients while finding solutions to meet their needs
Must be detail-oriented with excellent organizational skills
Ability to remain focused and self-motivated in a fast-paced environment
Conflict resolution skills with a solution-focused mindset
Energetic, ambitious, and dependable

Benefits

Comp & perks

Competitive pay and benefits (direct deposit and no delay in getting the first paycheck)
Medical, dental, and vision benefits
Paid Holidays
Generous PTO (after completed probationary period)
401K with company match
A company culture of promotions from within
On-site Parking
1-hour lunch
Close proximity to restaurants for lunch options
Fun environment focused on customer service and patients' needs for an Orthodontic Practice