Help Desk Associate

PeoplesBank

Help Desk Associate providing Tier 1 technical support for PeoplesBank. Ensuring smooth operation of daily IT functions and delivering professional support across multiple channels.

Posted 5/9/2026full-timeHolyoke • Massachusetts • 🇺🇸 United StatesJuniorMid-Level💰 $23 - $26 per hourWebsite

About the role

Key responsibilities & impact

Deliver Tier 1 technical support via phone, in-person, email, chat, and ticketing systems
Accurately document all service interactions and resolutions
Manage the full lifecycle of service requests
Maintain proactive communication with users
Promote user independence by guiding associates toward effective self-service solutions
Diagnose and resolve routine hardware and software issues
Perform remote diagnostics and support
Liaise with IT vendors to coordinate service and support
Install, configure, and update hardware and software across user systems
Maintain accurate records of the bank’s hardware inventory
Provide on-site support across multiple PeoplesBank locations
Participate in a rotating on-call schedule

Requirements

What you’ll need

Associates degree
One+ year(s) of experience in a technical role
CompTIA A+ preferred
Familiarity with Microsoft applications such as Windows Desktop Operating System – 10, 11, Windows 2016 / 2019 / 2022 Server, Active Directory, Microsoft 365

Benefits

Comp & perks

excellent compensation
workplace flexibility
competitive benefits package

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supporthardware troubleshootingsoftware troubleshootingremote diagnosticsservice request managementinstallationconfigurationupdating softwaredocumentationuser support

Soft Skills

communicationproblem-solvingcustomer serviceproactive supportguidanceteam collaborationindependence promotionorganizationtime managementadaptability

Certifications

Associates degreeCompTIA A+